On my last trip because I travel with a backpack on wheels. I have done this before. I...

GetHuman-mkwr's customer service issue with Megabus from April 2018

Help with my Megabus issue
The issue in GetHuman-mkwr's own words
Travel on Mega Bus with a back pack on wheels. ... On my last trip because I travel with a backpack on wheels. I have done this before. I was told that If anything has wheels , an extra fee will be charged. The backpack was not full.I had to pay an extra Luggage fee.
I am sixty seven years old, and so I do not like to carry my ipad, small purse or snack on my injured shoulder. I could not find verbage on this online.
To advise for future reference you cannot use a backpack on wheels without being charged an extra fee. The person behind me had a huge back pack not on wheels and it was allowed on board the bus and no extra fee was charged..
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Megabus

I was boarding bus with my backpack
Customer service issue
Reported by GetHuman-mkwr
Apr 16th, 2018 - 5 mons ago
I have an issue with Megabus too
Not resolved
Seen by 5 customers so far
Similar issue to 2295 others
0 customers following this
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Timeline
GetHuman-mkwr started working on this issue
Apr 16th 9:02pm
GetHuman-mkwr indicated the issue is not fixed yet.
Apr 16th 9:04pm
GetHuman-mkwr reviewed the items needed
Apr 16th 9:07pm
GetHuman-mkwr indicated the issue is not fixed yet.
Apr 16th 9:24pm
GetHuman-mkwr indicated the issue is not fixed yet.
Apr 16th 9:34pm
GetHuman-mkwr indicated the issue is not fixed yet.
Apr 20th 3:48am