I ordered my son * big macs with no thousand island dressing only lettuce ketchup and c...

GetHuman-wildones's customer service issue with McDonald's from August 2018

Help with my McDonald's issue
The issue in GetHuman-wildones's own words
I ordered my son * big macs with no thousand island dressing only lettuce ketchup and cheese and was charged a dollar for extra American cheese when I asked about the charge for cheese as it already comes with cheese and I was not requesting extra cheese I was told that anytime a customer asks for them to change the menu item from it's original ingredients weather it be to add or exclude certain ingredients there is a .** cent fee per item. Is this accurate because I always request for things to be excluded and have never before been charged.
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McDonald's

Customer service issue
Reported by GetHuman-wildones
Aug 10th, 2018 - 7 mons ago
I have an issue with McDonald's too
Fixed
Seen by 6 customers so far
Similar issue to 166 others
0 customers following this
Items needed
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Timeline
GetHuman-wildones started working on this issue
Aug 10th, 2018 8:12pm
GetHuman-wildones indicated the issue is not fixed yet.
Aug 14th, 2018 12:25am
GetHuman-wildones indicated the issue is not fixed yet.
Aug 14th, 2018 12:26am