Cancelled auto renewal in Sept., smand received email confirmation. Have been told toda...

GetHuman3783343's Cancel My Subscription issue with Match.com from October 2019

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The issue in GetHuman3783343's own words
Cancelled auto renewal in Sept., smand received email confirmation. Have been told today they have no record!! What is going on ?? Attached is email I received.**Viviane Daniels***match.com* **Below is a summary of your recent interaction with our Customer Care Team.**Subject*Match Billing Inquiry**Response By Email (Benzon M.) (********** **:** PM)*Dear Viviane,**I appreciate the time you've taken to contact Match and I'm so sorry to hear that you're having difficulties in canceling your auto renewal. Let me help you with your request.* *As requested, I have taken the necessary steps to resign your subscription. This will prevent any future billing. You will still have access to all subscriber benefits until your subscription end date on **********.* *After your subscription end date, you will continue to have access to Match, but will not have access to our subscriber only features, such as email. If you decide you’d like to remove the visibility of your profile on the site, click on the following link for instructions.* *Hidden Profiles - Explained *http:**www.match.com*help*faq******* * *I hope this has been helpful to you. If there is anything else I can do for you, please let me know.**Regards,**Benzon M.*Match Customer Care*Auto-Response By (Administrator) (********** **:** AM)*Question: Why was my subscription automatically renewed?*Answer:*So you're happily emailing along with someone you're discovering to be a really great match, when, without warning, your subscription expires! No one wants that. Uninterrupted access to the millions of potential matches on Match is very important to our subscribers* therefore, all subscriptions paid by credit card, debit card, or PayPal (*PayPal is not available outside of English -speaking North America) are automatically renewed at the end of the subscription period. And, as a bonus, if this year's rate is higher than what you're currently paying, auto-renewal keeps you at the rate you signed up with (sorry, special promotional rates don't carry over past the first subscription period).***For information on turning off auto-renewal, click here.***Hopefully, auto-renewal doesn't come as a surprise. It's in our "Terms of Use" document (under the Automatic Renewal heading) that each subscriber agrees to. But we also try to make sure it's clear during the subscription process, even if you don't take the time with the legal documents.**You can check the status of your subscription, including renewal date, subscription amount and subscription plan at any time by clicking here.**The following answers might help you immediately. (Answers open in a separate window.)*: Subscription Errors*: Canceling*Resigning a Paid Subscription*: Canceling a Membership*: How to Subscribe * Payment Options**---***:******:*****---*

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Match.com

Cancel My Subscription issue
Reported by GetHuman3783343
Oct 17th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 34516 others
0 customers following this

Timeline

GetHuman3783343 started working on this issue
Oct 17th, 2019 5:20pm

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