This is a potential fraud issue. I want to as a general question. I have discovered a c...

GetHuman-shilohr's customer service issue with Match.com from February 2019

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The issue in GetHuman-shilohr's own words
This is a potential fraud issue. I want to as a general question. I have discovered a certain pattern where fake profiles send a message or a "like" but in this instance don't display profile photo. But want to know something very specific. When initially engaging in text communication when I suspect something is not right. I bring it to there attention then they have the ability to make ALL there text in our conversation Disappear leaving only mine left. Is this ALWAYS indicative a fake profile? It became easy for me to tell the difference but I started a conversation and even met a girl yesterday. It is too much to text but I have become confused and concerned. Like I said we met. She seems utterly genuine. But that this happened with the text and she did ask for certain personal information beforehand. But in this instance it could simply be a cultural thing. She is like Asian traditional type. But later after the date asked for my birth date. This has got me befuddled. Could this be a scam to steal my identity? Seems now, knowing my address because its linked through my phone number via Google she could lure me away from my home and have others break in knowing I am away with her. Just so happened I had a mechanic working on a car in my driveway so it couldn't go down. Look there more detail I could share. But let me ask. WHAT CAUSES THE ABILITY FOR TEXT TO DISAPPEAR AS I HAVE DESCRIBED? Most scammers are so easy to detect but this could be a well thought out clever group of people. If genuine people*profiles have no control over this except deleting their own text thread on their end, then I have to assume I am being played, right? Also I asked her to see if any text disappeared on her end after discovery but she told me she couldn't login anymore. Also on other strange occurrence I noticed. In the inbox photos, sometimes I noticed with fake profiles a picture will appear (often an exact photo of another girl in the inbox) or it will just be some random photo that appears, changes or disappears. This happened only once with her's. I really need to know if she is legit or not. In person she seems perfectly normal, but scammers can be elaborate. Please tell me what you know about disappearing text. Is this a solid litmus test to determine fraud?
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Match.com

Customer service issue
Reported by GetHuman-shilohr
Feb 15th, 2019 - 8 mons ago
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GetHuman-shilohr started working on this issue
Feb 15th 4:18pm