I clearly cancelled my account well over two weeks ago. I even went into my Paypal acco...

GetHuman-socalque's customer service issue with Match.com from October 2018

9 views | 13439 similar | 0 following
Help with my Match.com issue
First: share to improve GetHuman-socalque's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-socalque to get a Match.com rep on the line!
Always use the GetHuman Phone to call Match.com. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-socalque may need:
Name on the account, Your birthday, Email address on the account, and Your billing address
The issue in GetHuman-socalque's own words
I clearly cancelled my account well over two weeks ago. I even went into my Paypal account, taking it off of the auto renewal. I was informed that I could use my account, up until the day it was to be cancelled, which I did and now I wish it to be cancelled and I want my money refunded back into my account... I’m not sure how your accounting department works but you did this to me the last time I was on here, well over a year ago when it was supposed to have the free six months, since I paid the six months... NOPE, I WAS CHARGED ANOTHER SIX MONTHS! Well it looks like de ja vu all over again! This is why you lost my business for over a year the last time and when people asked me about the site, I couldn’t recommend them. The shady men and poorly written cancellation advice. I’ll be waiting for the reversal of the charge while it’s still in Pending mode or I’ll be forced to to tell my bank it was an unauthorized charge on your part, which it was! Thanking you in advance for your help in this matter, I do appreciate it. I’m truly hoping I won’t be needing your service anymore.... Fingers crossed!*Monica Farlow

GetHuman-socalque did not yet indicate what Match.com should do to make this right.

How GetHuman-socalque fixed the problem

We are waiting for GetHuman-socalque to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Match.com's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Match.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-socalque fixes it.
This email address isn't valid

Match.com

Customer service issue
Reported by GetHuman-socalque
Oct 16th, 2018 - 4 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 13439 others
0 customers following this

Timeline

GetHuman-socalque started working on this issue
Oct 16th, 2018 12:13pm