I called every number given for MC customer service........Mr. Robot" kept rejecting my...

GetHuman-joswann's Dispute a Charge issue with MasterCard from May 2020

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-joswann's own words
I called every number given for MC customer service........Mr. Robot" kept rejecting my card *...."goodby". I pay automatically each month. No outstanding balance ???? My concerns is an apparent mistake in my latest bill. Cannot resolve with robot. need person.....All *'s called go to robot. **Cannot get an address to write? Hopefully You can help. **Have been a steady customer of Mastercard. ----don't spend big bucks, I am a retired widow*Want courtesy of personal or written explanation of what I feel is a mistake in numbers to my loss. If I am wrong I will be satisfied. But I must be allowed to talk to a billing representative or see proof in writing... I cannot hire a lawyer.**I only want a fair opportunity to discuss the matter so it may be resolved. Not a large amount of $ is involved. But my dignity is offended. At my age that is about all I have left.**Jo*Please advise.

GetHuman-joswann did not yet indicate what MasterCard should do to make this right.

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MasterCard

Dispute a Charge issue
Reported by GetHuman-joswann
May 29th, 2020 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 483 others
0 customers following this

Timeline

GetHuman-joswann started working on this issue
May 29th, 2020 7:34pm

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