MasterCard Customer Service Issues

I was considering applying for a MasterCard credit card, but I've learned that the company processes payments for websites like "Pornhub," which promote abuse against women and children. I cannot in good conscience support a company that is involved in such activities. I will be urging others to close their MasterCard accounts and switch to a more ethical company like PayPal. It's important to prioritize people over profit. How would you feel if your own child was the victim of such abuse?

I am currently in India and do not have a bank account. In the past, I have used a prepaid card purchased abroad to make online purchases in India. However, it seems that some places no longer accept prepaid cards from international sources. I am interested in finding out if it is possible to obtain a prepaid Mastercard in India. I would be grateful for a prompt response. Thank you.

I did not authorize Bang.com to charge me $34.95 on December 1, [redacted]. Please refund my money and disable this company from charging my Mastercard ending in [redacted]. I suspect Bang.com obtained my card details from my subscriptions to Blacked.com and Blackedraw.com. These subscriptions were charged by VXNBILL.com for $14.95 each on November 30, [redacted], and are valid charges. However, the charge from Bang.com is unauthorized. Kindly refund my money promptly. Regards, G. Chung.

Hello, I need some advice. My wife and I were informed that we would receive internet subsidy payments. I pay all our bills, so I was pleased with the news. However, she applied for it only in her name. If the payment card arrives with only her name on it, what happens if I try to register the card? I was thinking that if it's a regular card, I could proceed, but what if her name is imprinted on it? I intended to use it for the bill, but it seems she has different intentions. Any thoughts on this situation?

I recently received a replacement debit card, but I'm experiencing issues using it as a debit card. After contacting customer service three times, I was advised to visit an ATM, insert the card, enter my PIN, and check my balance. However, when I attempted to use it as a credit card, the transaction was declined. Upon trying to access the card at my bank's ATM, it indicated that my PIN was incorrect. This card is crucial for most of my transactions, including online purchases, and it has been causing me trouble for almost a month. I am unsure of how to resolve this issue and simply wish for the card to function properly.

On December 18, [redacted], I spoke with a representative named Jordan in the Disputes Section regarding a faulty Honda Jazz car purchased from Easy Buy Cars North East in Middlesbrough through a Distant Selling transaction. I made a deposit of £[redacted] via Visa Debit Card and paid the remaining £[redacted] with Mastercard. Despite the dealer agreeing in writing to reimburse me for the faults discovered, they failed to do so. I insisted on returning the car for a full compensation, which Jordan agreed to handle after stating the car had improved with repairs. I provided him with emailed copies of all invoices but haven't received a response on any progress after following up. I recently completed a form provided, which doesn't capture the full extent of the situation explained to Jordan. I'm eager to know if there have been any updates or progress on my case. Thank you, Keith Dales.

I am experiencing issues with my expired USDirectExpress card. I have contacted their customer service twice, and they assured me a replacement card would arrive within 5 to 10 days. However, it has been a month now with no response. I have been placed on hold for extended periods, only to have my calls disconnected. When attempting to order online, I received a message indicating my account number and social security were invalid. The online option appears to be ineffective, and contacting them by phone leads to false promises of a new card delivery within 5 to 10 days. I urgently need assistance resolving this matter promptly.

I need assistance with an absurd charge on our Mastercard credit card from Bar Harbor. Our previous Mastercard number was 5[redacted] 1[redacted]. On December 1-3, [redacted], I contacted Mastercard to report a suspicious charge of over $[redacted], supposedly by Facebook, despite our actual monthly charge being only $36.61, paid prior to the December 13 deadline. We were informed a new credit card with a new number would be issued, but we haven't received it yet, making it hard to communicate with Mastercard. To add to this, we received another bill for around $[redacted] due on January 13, [redacted], related to Facebook, which we are not linked to. Why hasn't this fraudulent activity been resolved, and why the delay in receiving the new credit card?

I purchased a TV online on January 2nd, and after the payment went through, I was informed that the TV was out of stock. They suggested an exchange, which I agreed to, but the money was deducted from my account on the 16th. After facing issues, I returned the TV and requested a refund, which was approved. However, I am still waiting for the refund to be processed. Some sources claim it may take a month, while others say the opposite. I urgently require this money for emergency situations.

Hello, my husband and I are missionaries in the Commonwealth of Dominica in the West Indies. We noticed unauthorized charges on our MasterCard from DRI*Avast Software, also known as AVG, on Nov 27/20 for $91.66, Jan 24/21 for $[redacted].65, and again on Feb 1/21. We have been trying to contact you without success, as the collect phone numbers provided did not work, and our request for a callback was not answered. We kindly ask for a prompt response and a refund as missionary work is financially demanding, and each dollar is crucial. We support multiple families using our pension, making this situation significant to us. Thank you for addressing this matter promptly. My email is [redacted], and you can reach me at 1 [redacted]. Thank you.

I recently made a purchase of two candles from Charmed Aroma. They offer free delivery for orders of two items or more. After three weeks of waiting, the DHL tracking showed my package as delivered on April 2, but I received a notification from PostNL regarding customs fees of 23.44 euros to receive the package. Charmed Aroma's policy states that paying this fee would not be fully refunded in case of a return. I have reached out to Charmed Aroma for assistance, but they have not replied yet. I am unsure whether to pay the fee, request reimbursement later, or seek a refund through Mastercard to avoid additional costs. Any advice on the best course of action would be greatly appreciated. Thank you, Koen Rutten.

Hello, I encountered a Facebook Advertisement from Papahjons on March 27, [redacted], about a 50% discount offer (see attached screenshot). After trusting the validity of the ad, I placed an order amounting to AED 59.00. The payment gateway screenshot is included for reference. During the transaction, I was prompted to input an OTP, which resulted in my account being charged GBP666 by an unfamiliar merchant. The SMS screenshot demonstrates this. I did not authorize any payment to the merchant Revolut7111,GB and did not receive any products or services. This transaction is fraudulent, and I am seeking the reversal of the GBP666 charge. Despite my attempts, my bank refuses to initiate a dispute or chargeback. Any assistance you can provide in resolving this matter would be greatly appreciated.

I mistakenly reported my credit card as stolen in mid-March [redacted] due to confusion regarding payments to Amazon. Following the error, payments were withdrawn and then repaid. However, I am unsure if Amazon was reimbursed for my $[redacted].33 membership fee. While my bank statements show the withdrawal on Mar 16 and the repayment on Mar 19, Amazon states they have not received the $[redacted].33. I seek clarification to determine if I must repay this amount on my new credit card. My details are as follows: Carol J Roberts, 50 Woodland Trail, Corinth, NY, last 4 digits of my new card are [redacted]. Thank you. Phone: [redacted].

Hello, I am writing to seek advice regarding an issue I encountered with a transaction made using a MasterCard virtual card issued through Vodafone Cash in Egypt. The card number used for the transaction was 5[redacted] 5[redacted]. On June 4, [redacted], I utilized the virtual card to book a flight online, resulting in a charge of $[redacted] to smartfares.com. However, after receiving communication from the company stating that they could not confirm the booking due to changes in airline fares, I contacted them. They agreed to provide a full refund for the $[redacted] charged as the booking was unsuccessful. Upon further research, I discovered numerous negative reviews indicating that smartfares.com has a history of not refunding customers. Their response to my refund inquiry mentioned a 30-60 day waiting period before processing. I am seeking guidance on initiating a chargeback for this transaction to recover my funds, bearing in mind that the card used is virtual. I have all necessary card details such as the card number, expiry date, and CVV. Your assistance in resolving this matter would be greatly appreciated. Thank you, Ahmed

I obtained a MasterCard approximately 10 years ago, and for all this time, I have consistently made automatic minimum payments from my checking account without a single missed payment. I am now in a better financial position and wish to increase my payments to double the minimum to clear off the balance. I have not used the physical card in years, although I am reminded of the payments each month when reviewing my online banking statements. Despite not receiving another card or any correspondence due to an address change, I'm uncertain of my current balance or interest rate. I recently changed my mailing address to a community mailbox after previously picking up mail from the post office in a nearby town. I am interested in knowing my remaining balance to potentially pay it off. Additionally, I am curious if MasterCard would consider lowering the interest rate for loyal customers like me, even though I do not pay off the balance monthly. Thank you for your assistance.

I am experiencing an issue with my card as there was a fraudulent transaction of $[redacted] made on my account. The amount was initially refunded but has been deducted from my account again. I am frustrated as I did not authorize these transactions, and I rely on this money to pay my bills. I have a government assistance card and urgently need access to these funds. I am struggling to get in touch with customer service to resolve this matter promptly. It is disheartening that someone else's actions are affecting my ability to manage my finances. I need my money back in order to cover essential expenses like gas for the week. I feel helpless and need a resolution as soon as possible. Thank you for your assistance.

A charge of $[redacted].45 appeared on my Mastercard at 4:12 AM on 18JUN2021, authorized through mail/telephone order with Authorization code [redacted]. I did not make this purchase and suspect it may be related to a fraud attempt involving my wife's card. Recently, a scammer contacted me claiming that there were two unauthorized charges attempted on my wife's card, which were blocked by Mastercard Security. The caller asked for personal information that they should already have and avoided answering my questions. I am now cautious about potential fraud and have refrained from providing my card number.

I recently noticed unauthorized charges on my Card.com Mastercard about 2 1/2 to 3 months ago. I have filed two disputes through Card.com and one through the IRS, but it has been 90 days with no resolution. Someone accessed my information, changed my bank accounts, and took my money. They even redirected my stimulus payment to an account I don't use, tipping me off. This led to them disabling all my Google and Facebook accounts. I'm struggling emotionally after losing four family members last year. Card.com has been unhelpful. I've already changed my card and provided some personal information, but the issue remains unresolved. I hope you can assist me. Respectfully, Leah C. D. DOB: 01/06/[redacted] Address: [redacted] N Garitty, Frost, Texas, [redacted] Last 4 of SSN: [redacted] New card ending in [redacted] Phone: [redacted]

I reside in Knoxville, TN, and my name is Zakiyyah Higgs. I am facing an issue with someone using several of your Mastercard cards under my account without my authorization. I have only been able to identify the last four digits of the cards, which are displayed on my account. These unauthorized transactions are taking place in the Orlando, Florida area, specifically at [redacted] S John Young Pkwy - a Walmart store. I am eager to determine if my name and other personal information are associated with these cards, particularly the ones ending in [redacted], [redacted], [redacted], and [redacted]. This information is crucial for me to address this matter, especially considering my past experience with identity theft. I seek confirmation that only the Walmart account is being misused, providing me with peace of mind amidst this distressing situation.

During a flight delay in June [redacted], I applied for a JetBlue MasterCard credit card. Despite receiving the card, I have not been able to activate it due to security verification issues. I have made numerous phone calls, with wait times of over 45 minutes, and have faxed the required documents. Unfortunately, the faxes have been coming through blurry, even when sent from Kinkos. The representatives I have spoken with have been unable to resolve the problem or provide guidance on how to proceed. I was promised a call from a manager within 72 hours, but have not received one. I am eager for a representative to reach out to help address my specific situation.