I booked a room at Towneplace Suites by Marriott Kansas City Airport on November...

GetHuman-nrbratch's customer service issue with Marriott from November 2018

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The issue in GetHuman-nrbratch's own words
I booked a room at Towneplace Suites by Marriott Kansas City Airport on November **, **** through www.hotels.com. I realized we weren't going through that city and called to cancel at *:**pm. The girl at the front desk cancelled my reservation. However, I was charged anyways. I have been working with hotels.com all day to try to get a refund. Every time I or they call the Marriott Arlene from the front desk says no one is onsite that can help us and says call back in a couple hours. At this point we are getting the run around, the hotel has been very unhelpful and Arlene says the manager is in but nowhere to be found. If I could please get someone to work with hotels.com so that I can be refunded for the room I cancelled I'd greatly appreciate it.

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Marriott

Customer service issue
Reported by GetHuman-nrbratch
Nov 27th, 2018 - 3 years ago
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Seen by 11 customers so far
Similar issue to 171 others
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Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman-nrbratch started working on this issue
Nov 27th, 2018 6:26pm
GetHuman-nrbratch indicated the issue is not fixed yet.
Nov 27th, 2018 6:26pm

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