I booked a room at Towneplace Suites by Marriott Kansas City Airport on November...

GetHuman-nrbratch's customer service issue with Marriott from November 2018

20 views | 171 similar | 0 following
Help with my Marriott issue
GetHuman-nrbratch's next move: try calling Marriott again.
The best way to get your problem resolved is to tap the button below to start calling Marriott. We will check on you later to see if it's fixed or needs to be escalated.
Call Marriott
The issue in GetHuman-nrbratch's own words
I booked a room at Towneplace Suites by Marriott Kansas City Airport on November **, **** through www.hotels.com. I realized we weren't going through that city and called to cancel at *:**pm. The girl at the front desk cancelled my reservation. However, I was charged anyways. I have been working with hotels.com all day to try to get a refund. Every time I or they call the Marriott Arlene from the front desk says no one is onsite that can help us and says call back in a couple hours. At this point we are getting the run around, the hotel has been very unhelpful and Arlene says the manager is in but nowhere to be found. If I could please get someone to work with hotels.com so that I can be refunded for the room I cancelled I'd greatly appreciate it.

GetHuman-nrbratch did not yet indicate what Marriott should do to make this right.

I have an issue with Marriott too
How GetHuman-nrbratch fixed the problem

We are waiting for GetHuman-nrbratch to fix the problem and share the solution with the rest of us customers.

Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
Good day! I woulf like to make a reservation from *-* may in Istanbul. Do you hav...I need a copy of my receipts from my latest two visits.I am trying to join Marriott and cannot get my e-mail and p***words accepted. MY...Was told my card wouldnt be charged when asked to see it, the card on my reservat...I plan to stay at the Marriott Courtyard at *** Gulf Sream Way Dania Beach Fl fro...cant log into marriott rewards to reserve a hotelI am unable to log in to my account* recently retired so email on file is incorre...
Do you have a customer issue as well?
We can help you get Marriott's attention and get better help faster. Tap below to get started.
Having Marriott issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-nrbratch fixes it.
This email address isn't valid

Marriott

Customer service issue
Reported by GetHuman-nrbratch
Nov 27th, 2018 - 4 years ago
I have an issue with Marriott too
Fixed
Seen by 20 customers so far
Similar issue to 171 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman-nrbratch started working on this issue
Nov 27th, 2018 6:26pm
GetHuman-nrbratch indicated the issue is not fixed yet.
Nov 27th, 2018 6:26pm

Paying Your Telecom Too Much?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies