This is Haoxiang Qi. I booked one room at Residence Inn New York Manhattan*Central Park...

GetHuman1675061's customer service issue with Mariott Rewards from December 2018

5 views
 | 
42 similar
 | 
0 following
Help with my Mariott Rewards issue
Next: our robot will wait on hold for GetHuman1675061 to get a Mariott Rewards rep on the line!
Always use the GetHuman Phone tocall Mariott Rewards. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1675061's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1675061 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman1675061's own words
This is Haoxiang Qi. I booked one room at Residence Inn New York Manhattan*Central Park month ago(Confirmation number is ********), but my plan changes, so yesterday I called the hotel for changes, and I asked her if she can help me modify date, she said yes, and she ask me to cancel the reservation(CANCELLATION NUMBER is ********) and then get a new one.*Today I see the email, it shows that nonrefundable about my previous reservation, I am so sad about it. I don’t know it was nonrefundable, and she didn’t tell me at all. Is that means I can’t get anything from my cancellation? If that's true, can you just recover my previous reservation because I don’t want to pay extra money? (It means I just want to follow my previous plan and check-in on Jan. **). Thank you so much.
GetHuman1675061 did not yet indicate what Mariott Rewards should do to make this right.
I have an issue with Mariott Rewards too
How GetHuman1675061 fixed the problem
We are waiting for GetHuman1675061 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Mariott Rewards's attention and get better help faster. Tap below to get started.
Having Mariott Rewards issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1675061 fixes it.
This email address isn't valid

Mariott Rewards

Customer service issue
Reported by GetHuman1675061
Dec 2nd, 2018 - 6 mons ago
I have an issue with Mariott Rewards too
Not resolved
Seen by 5 customers so far
Similar issue to 42 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1675061 started working on this issue
Dec 2nd, 2018 8:34pm