made a error and renewed MJ on oreder number TS******** and then found out my renewal i...

GetHuman-wchalkle's Dispute a Charge issue with MagicJack from January 2020

Help with my MagicJack issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-wchalkle's own words
made a error and renewed MJ on oreder number TS******** and then found out my renewal is not due until **-**-**** so I canceled the order. I got a email saying the order has been canceled but on my credit card account I was charged $**.** and then had another MJ on my credit card come on it saying MJ $*.oo ? my account is still being charged $**.**. the reverse charge to my account should have been a credit for the $**.** not a $*.** please help me with this as the bank can not credit $**.** to my account with a $*.** credit? I have called * times today to talk with some-one but have waithed on the line for over ** min. each time with no one coming on the line ,thanks

GetHuman-wchalkle did not yet indicate what MagicJack should do to make this right.

How GetHuman-wchalkle fixed the problem
tried to call MJ * times and each time was on hold for ** min. and never got to talk to any one? sent e-mail on chat line and never got a response back? went to bank and got it corrected.
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How Do I Cancel My Subscription to Magicjack?How do I get technical support for my MagicJack?
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MagicJack

Dispute a Charge issue
Reported by GetHuman-wchalkle
Jan 9th, 2020 - a year ago
Fixed
GetHuman-wchalkle shared how to fix
Seen by 6 customers so far
Similar issue to 1768 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman-wchalkle started working on this issue
Jan 9th, 2020 5:34pm
GetHuman-wchalkle confirmed the issue is fixed. Hooray!
Jan 13th, 2020 2:23pm

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