Kyle Barnes****** Templeton Road *Disputanta, VA********Order* ***********Tracking* *ZE...

GetHuman-kyleteac's customer service issue with Macy's from December 2018

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The issue in GetHuman-kyleteac's own words
Kyle Barnes****** Templeton Road *Disputanta, VA********Order* ***********Tracking* *ZE*R***************I was shipped the wrong item. I was told my item can no longer be sent to me. I was given a refund for that item. I just received an e-mail telling me to return my “defective item”. I DID NOT receive a “defective item”. I received an incorrect and incomplete order. **I was sent a little carry on bag! Not a ** piece comforter set! I am also waiting to receive a pillow. I cannot return a defective ** pc comforter set because I never received it. **I was not told to return this little bag at the time of my phone call and I do not have a return label. Should you like the bag, I will need a return label! This has been the worst shopping experience ever and I do not think I will EVER use Macy’s again!!!***) I have already received my refund. No action is necessary on that. ***) I require action on my pillow. It needs to be sent! ***) This carry on bag is not worth this frustration and it was NOT MY MISTAKE. I am spending too much of my time waiting on the phone and typing emails trying to resolve Macy’s mistake over a $**-** bag!!!**Advise!*SMSgt. Kyle Barnes
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Customer service issue
Reported by GetHuman-kyleteac
Dec 3rd, 2018 - a mon ago
I have an issue with Macy's too
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GetHuman-kyleteac started working on this issue
Dec 3rd, 2018 4:53pm