I ordered (order * ********** a watch and recd an email stating that it had been shipp...

GetHuman-joroloh's customer service issue with Macy's from November 2018

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The issue in GetHuman-joroloh's own words
I ordered (order * ********** a watch and recd an email stating that it had been shipped on ***** and to be delivered on *****. Two weeks have passed and cannot track shipment. When I call the *** * to find out what's happening, representative told me stuck in UPS shipping system and would ship out another one. I asked that they verify this in an email to me. She came back shortly and told me that item out of stock and was canceling the order. This is not the first time this has happened to me since you have outsourced your customer service. I went out of my way and went to my local Macys and bought the same watch and had to pay up for it. Originally was charged $**.** and new purchase is for $**.**. I think the least that Macys can do for me is to refund the difference. You should be doing more, since I had to go to the store myself. Doing your job in locating the item. So disappointed in Macys, customers were always treated so well, but that has changed big time!!!! Extremely disappointed, since this is not the first time I have had a problem with you NEW customer service (similar issue earlier in the year).*Waiting to hear from you either by email or phone.
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Macy's

Customer service issue
Reported by GetHuman-joroloh
Nov 27th, 2018 - 9 mons ago
I have an issue with Macy's too
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GetHuman-joroloh started working on this issue
Nov 27th, 2018 7:23pm