Lyft Customer Service Issues

I purchased a round trip through a ride service, but encountered issues when the driver left abruptly before completing the return journey. Despite the store being closed initially, the driver left just as it was opening, leaving me to find an alternative ride back. I explained the situation to the driver, but she advised me to request another ride. Given that I had already paid for a round trip, I inquired about the correct rate but was told I wouldn't be charged more. However, I had to arrange and pay for another ride, causing inconvenience and extra cost. When I disputed the charge, I was informed that the service considered it a correct trip, leaving me feeling overcharged and stranded.

During my latest drive on Monday, there was an incident that I need assistance with. I had picked up two passengers in Bristol and dropped them off at a Bristol address. It seems that one of the passengers may have thrown a bottle out of the car during the ride. I was unaware of this until a gentleman approached me upon reaching the destination, informing me about the incident. I apologized on behalf of the passengers, but they then engaged with the gentleman in a disrespectful manner. They even started yelling profanities at a lady walking her dog nearby. Feeling uncomfortable, I asked the passengers to leave my vehicle, clarified that I was a Lyft driver not associated with them, and apologized to the lady. I am uncertain if this situation led to my account deactivation. If it did, I request further details and hope the passenger responsible for the disruption is held accountable, as it compromised my safety and that of others. I am eager to resume driving as Lyft is my primary source of income. Please reach out to me soon to resolve this matter.

I received an email from Lyft notifying me that I was reported for not wearing a mask. I wanted to address this issue. As a healthcare professional who is immunocompromised, I am very diligent about wearing my mask at all times for my own safety. I would like to request an apology from Lyft for this misunderstanding. Recently, I have encountered some drivers who were hesitant to lower their windows during my rides. Despite multiple requests, some drivers only lowered them slightly. I have even had a frightening experience where a driver had disabled back windows, leaving me unable to open them. I have reported these incidents to Lyft in the past for my own safety. I am disappointed that someone would falsely report me for not wearing a mask when I always adhere to this safety measure. I hope Lyft can address this issue with the driver who made the report. I value your support, Lyft, but I may consider using Uber due to the struggles I have faced with your drivers recently. Windows should be partly open for proper ventilation, and I hope drivers will cooperate with passengers' requests for their safety. Thank you for your attention to this matter. Sincerely, Cara

I am concerned because I was charged $51.68 and $37.88 from my checking account for rides that were canceled automatically. I did not cancel the rides myself, so I would like to know if I will be refunded the money. It doesn't seem fair that I am experiencing issues every time I request a ride. If this matter is not resolved and I don't receive a refund for the total amount of $89.56 that was debited without my authorization, I may have to consider taking cabs instead. I sincerely appreciate your assistance in resolving this issue promptly. Thank you.

Hello, I am a college student in need of a weekly ride for an outside school assignment. I am interested in obtaining a list of your long-term drivers with clean records in Stockton, CA for this purpose. I would prefer to discuss this over the phone. While discussing this matter with fellow students, we have come up with a useful idea that I would like to share with you. Thank you for your understanding. Sincerely, Seena.

Concern Regarding Lyft Account Status Frank (Lyft) Aug 9, [redacted], 1:04 PM CDT Hello Sercan, I want to inform you that Lyft is currently looking into a possible breach of our community guidelines and Terms of Service related to your account. As per our policies, I have temporarily suspended your driver account while we conduct a thorough investigation. Unfortunately, you will not be able to use the Lyft platform for driving during this period. Below are some key points for your attention: What to expect next: You should anticipate a response to this email and a follow-up on the phone number linked to your Lyft account. Our Trust and Safety team will be responsible for examining the specific details surrounding your account deactivation and will keep you informed throughout the investigative process. Please understand that for privacy purposes, staff at the Hub or Local office are unable to intervene in reviews of deactivation cases like this or to provide updates on your behalf. Our Safety team will reach out to you at their earliest convenience. Kindly note that contacting our support line will not expedite the review of this incident. We recognize the importance of a prompt resolution and appreciate your understanding as we ensure a comprehensive investigation. How long will the investigation last? You will be contacted by a Specialist via both phone and email once they have been assigned to the case. While most investigations are swiftly resolved, our primary focus is on the safety of our community. The Safety team meticulously gathers all relevant information and adheres to strict procedures to maintain fairness and uniformity.

Two drivers did not arrive for various reasons. The first driver had trouble finding the pick-up location at the west entrance of Henry Ford Hospital in Detroit due to GPS and poor signage, causing confusion and delays. After waiting for a while, a new ride was assigned, but the second driver, Juan, was unresponsive upon arrival, leading to the ride being canceled. Subsequent driver Robert also struggled to locate the entrance despite phone guidance, eventually finding it with the help of nearby police officers. The delays and difficulties faced during the rides, particularly on a hot night, led to frustration and a higher fare being paid for the next booking. The customer hopes for acknowledgment of the service failures, an apology, and improvements to prevent such issues in the future.

I'd like to suggest adding a "Compliment the Driver" feature. During my recent Lyft ride from Emory Decatur Hospital, I had an exceptional experience with the driver, Bryant. He was punctual, had a clean vehicle and neat appearance, and was incredibly courteous and helpful. Bryant assisted me out of the wheelchair into his car, even attempting to fold the wheelchair for me. Throughout the ride, he checked on the music volume, followed traffic rules, and drove safely. Upon reaching my destination, he kindly held the door open and offered support as I exited the vehicle with my cane. Bryant's exemplary behavior deserves recognition, and I appreciate Lyft for such wonderful service. It would be beneficial to train all drivers in etiquette, with Bryant as a shining example of exemplary service. Thank you!

I have reached out to Lyft support approximately 30 times regarding the same issue, but unfortunately, none of the solutions provided have been helpful. For the past three months, I have been unable to secure a ride due to an error message I received, which reads "persisted_challange.” Despite following their advice to update my payment method, the problem persists, and I have now been informed that my account is disabled. This ongoing inconvenience and fruitless communication with support have been incredibly frustrating, to say the least, leaving me unable to use Lyft services.

To whom it may concern, I need to be honest... I made a regrettable decision when I was younger, getting into trouble for theft due to misjudging the people I was with. I have made mistakes, but show me someone who is flawless, and I will point out imperfections. I now have a wonderful spouse, lovely children, and am employed by Doordash, Gopuff, Instacart, and Roadie. I have also recently started my own printing business for local and late-night deliveries. While I face challenges daily and encounter individuals who judge me for my past, I strive to support my family. I understand if you do not wish to engage with me based on my history, but I am determined not to let it hinder my progress. Please consider giving me a chance to demonstrate my abilities without being defined by my past.

This morning at 9:45, I used the Lyft app to request a pickup within 20 minutes. I updated my credit card details and saved the information. When I couldn't find my driver, I called Lyft at 10:00 and spoke with an unhelpful representative. She instructed me to cancel my current ride to request a new one. Not cancelling the ride, I phoned Lyft again at 10:05. This time, I spoke to a helpful gentleman who explained that my reservation was cancelled due to a payment issue. At 10:15, I called for the third time to provide my new credit card details and requested a ride within 5 minutes. The ride I booked for $7.95 was supposed to have a $3 service fee according to the third representative I spoke with, making it $14.95 in total. The experience was frustrating as my ride was cancelled without notice due to a payment problem. Despite updating my payment information on the app, the cancellation did not reflect on my phone. I expressed my dissatisfaction with the customer service and technical issues to Lyft representatives. After my bad experience, I researched and found alternative ride services to avoid using Lyft in the future.

Por favor, activen mi cuenta. Necesito trabajar urgentemente. Llevo 20 días sin poder laborar y esto afecta la alimentación en mi hogar. Necesito una respuesta, llevo días esperando una llamada o correo electrónico. Nunca he tenido problemas en los 5 años que he trabajado con ustedes. Mi perfil muestra mis cinco estrellas y comentarios positivos. Por favor, comprendan mi situación, necesito trabajar para mantener a mi familia y pagar mis biles. Soy conductor desde hace 5 años y nunca había enfrentado esta dificultad. Fui víctima de una agresión y necesito su ayuda para resolver este problema. Mi camioneta está en riesgo de ser embargada si no trabajo. Por favor, ayudenme a desbloquear mi cuenta.

I used the Lyft App to book a ride from McCarran Airport Terminal 1 to my home at [redacted] Placita Del Rico in Las Vegas. The Lyft fare was displayed as $13.37 for a ride for up to 3 persons. However, upon checking my bank statement, I noticed I was charged $40.84, three times the original quote. I tried disputing the charge on the Lyft app, but it was unhelpful. I am dissatisfied with this unexpected charge and refuse to pay it. I attempted to reach out through the app, but there was no way to address the issue directly. If this overcharge is not corrected, I will escalate it with my CITI Credit Card. Lyft needs to rectify this discrepancy and provide a fair resolution. The normal fare for such rides with Lyft and Uber ranges from $10 to $16, and this discrepancy is unacceptable. I seek an immediate response and a prompt solution to this matter.

Please activate my account. I need to work urgently. It has been 20 days since I last worked. I am struggling to provide food for my family due to the lack of work and money. I am patiently waiting for a response via call or email. I have always been a dedicated driver with five stars and excellent ratings, never encountering issues in my five years with your company. Please consider my situation and activate my account so I can continue to support my family. I experienced a distressing incident with a passenger recently and did not receive any communication regarding it. I am passionate about my job and committed to providing excellent service. Please understand my urgency in resolving this matter, as I am at risk of losing my livelihood and my truck due to financial constraints. Your prompt assistance is greatly appreciated.

I'm a retired nurse in my late 60s and am seeking one of Lyft's complimentary senior rides to get my COVID vaccine. Even though I received my first dose while in the hospital for COVID in January (without symptoms), I recently discovered on the state website that the provider marked it as invalid. I urgently need to reach the pharmacy to secure my second dose for the safety of myself and those close to me. After mistakenly visiting a site that I thought was Lyft support but turned out to be "6ya," they requested a membership registration which I found deceitful. This situation has left me feeling disappointed as I won't be able to attend church knowing I am not fully vaccinated.

The driver was meant to arrive within 3 minutes but actually arrived 16 minutes late. I was informed she had to take multiple bathroom breaks which was unnecessary to disclose. It was frustrating as she made additional stops delaying the journey. I rely on services like this due to my epilepsy. Despite giving her 5 stars out of sympathy, the ride was troublesome. She went off course twice and stopped unnecessarily multiple times before reaching me, causing the trip to take over an hour. I believe I shouldn't be charged the full fare for this ordeal. I kindly request a refund for this unsatisfactory experience, even though I tipped the driver.

I called on Thursday morning around 6 a.m. to report a disturbing incident at the airport. A strange man approached me while I was picking up a passenger and said he had been watching me, posted my car pictures online, and was asking about me. He claimed he was suspended from driving for Lyft for two years due to his behavior at the airport. This made my passengers uneasy. He shouldn't have approached me while my passengers were getting into the car, it was inappropriate and creepy. I want to report this as it felt like stalking. I couldn't text then as I was rushing to work. Please call me at [redacted] to discuss why this man is following me and taking pictures of my car. Thank you. - B. R.

I accidentally left my cell phone in the White Toyota Highlander when getting dropped off at Sky Harbor International Airport in Phoenix. The driver picked me up at [redacted] East Topeka Drive, Phoenix AZ [redacted] around 4:45 am on Thursday, August 26th. Although I mentioned the forgotten phone to him before he left, he significantly delayed me beyond the agreed time frame, causing concern about missing my flight. I called the lost phone, which was still active, and heard it ring a few times before going to voicemail. Upon tracking it with Metro PCS, I discovered it was moving around and not near my home in Phoenix. I didn't receive the usual email receipt and fear the driver may not intend to return it.

As a Lyft driver in St. Louis, Missouri, I provided a ride for a client on August 27th at 4 p.m. to Glen Carbon, Illinois. Unfortunately, my charger malfunctioned during the trip, causing some confusion in finding the destination. Despite the setback, I took the client back to their destination as they didn't have a working charger. To resolve the situation, I kindly offered to purchase a charger for the upset client when we stopped at a Walgreens in Illinois. After dropping her off safely back in St. Louis at the same address, I later discovered unauthorized online purchases on my card on August 29th. Upon investigating, I suspect my card might have been compromised during the incident. Despite the ordeal, I always aim to provide a safe and helpful service for my passengers.

Hello, Good afternoon. I have not received any responses to my emails, and I am facing issues with my account. My name is Muhammad Rana, and my email is [redacted] For the past six weeks, my account has been showing a negative balance weekly. Despite trying to contact customer service through the app's live chat, they mentioned that their special team would contact me via email but I haven't received any communication. Currently, my account is deactivated. I am kindly requesting a review of my account as this job is my only source of income, vital for supporting my family. I strive hard and honestly in this role. Furthermore, I have encountered difficulties with passengers misbehaving during Friday and Saturday nights. Some customers mistakenly believe they won't be charged for extra miles, leading to disputes. I use a dash camera for recording, capturing the interactions. I humbly ask for the review and reinstatement of my account to continue working. My driving history reflects a 5-star rating from 99% of riders, indicating my commitment and professionalism. Please consider revisiting my account to address these issues.