So glad I found you! I have about *** something rides on Lyft, is my Go-To way of trasp...

GetHuman5458350's customer service issue with Lyft from November 2020

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The issue in GetHuman5458350's own words
So glad I found you! I have about *** something rides on Lyft, is my Go-To way of trasportation, and for some reason it’s giving me a message that my account has been suspended bc it was brought to their attention that I’m not following healthy guidelines, which it is NOT TRUE!! I wear my face mask every single time I walk outside my house, and I’ve even been asked by Lyft to send prod of picture wearing a face mask and I have proved it. It so happens that the app notifies me that my driver is here I reply Hi, here I come, and within a second the driver cancels my ride, that’s before I even come out and has the nerve to LIE and say that I wasn’t wearing a mask. I’m so very upset bc they lie on my name, they suspend my account, and get me to miss a important appointments, due to the lack of commitment and responsibility on their end.**-Liz Lopez

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Lyft

Customer service issue
Reported by GetHuman5458350
Nov 12th, 2020 - 5 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 7932 others
0 customers following this

Timeline

GetHuman5458350 started working on this issue
Nov 12th, 2020 11:48pm
GetHuman5458350 indicated the issue is not fixed yet.
Nov 13th, 2020 6:07am