My name is Andrew M Fimiani. I have been charged for over *,*** dollars worth of rides...

GetHuman-paeceofb's customer service issue with Lyft from September 2018

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The issue in GetHuman-paeceofb's own words
My name is Andrew M Fimiani. I have been charged for over *,*** dollars worth of rides, using my previous debit card which are at least nearly if not entirely all fraudulent, as I have never even possessed the Lyft app on any phone that I have owned. Attempted transaction dispute (Case ***********) with Wright-Patt Credit Union a few weeks ago, after I began receiving letters in the mail about my savings account being overdrafted to my checking account, due to it being drained because of charges to my account for Lyft rides which I did not actually take. When I initially requested my account statement to figure out what was going on, I saw that this had been going on at least as far back as May of this year. I had called Visa last night (or rather, during the earliest hours of today) to check on the status of this dispute case. They had claimed that they had "done their research" and "proven" that these charges were valid. I do not know how much information that Lyft is able to gather on their patrons*passengers. This is most definitely a result of serious flaws in structure*security protocol on behalf of Lyft, if not Visa as well. I have in the past been made aware of structural loopholes of a similar nature which make abuse of services like this easy to go unchecked. I would seriously suggest a reform of identity verification protocol so that customers may not furnish use of false identities so easily. I can and will provide more information, as much as you need in the future. I will do everything I can to bring this case of fraudulent activity to a just conclusion. I have had WPCU re-open the investigation into the fraudulent claims and now have in my possession a physical copy of my full account*history of transactions statement which at least goes back to February, during which these transactions were also still taking place. I will individually highlight each instance of these transactions. I will then file a police report due to the total of money charged to my account because of these transactions apparently exceeding a felonious amount. As said before, I do not know the extent to which Lyft is allowed to retain information on its patrons, but this reflects a serious problem of structural integrity in your system which makes abuse and fraud very easy to engage in. I will take further action if necessary. Please feel free to request any further info, I will have more to provide very soon if necessary and will notify law enforcement of this activity.**Thank you,**Andrew Fimiani
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Customer service issue
Reported by GetHuman-paeceofb
Sep 27th, 2018 - 2 mons ago
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Sep 27th 10:45pm