Your driver wouldn't pick my husband up after he waited for ** minutes after being told they'd be here iin * minutes I feel this driver should be repermanded. we will no longer use Lyft because you're response is they're subcontractors

GetHuman1016567's customer service issue with Lyft from August 2018

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The issue in GetHuman1016567's own words
get picked up and driven to my job ... This morning at * am my husband requested a driver from lyft. He got a response that they were * minutes away. He waited ** minutes and then the ride was cancelled by the driver. No other drivers were available to take my request. I depended on Lyft to be reliable to which I was sorely disappointment and left unable with the amount of time to start my first day on a job I received the Friday before with explicit instructions that I am being hired so I must show up for work and not be late. I have since been told that I no longer have the job that was available to me this morning. How can a driver after accepting a call and allowing me to wait just go ahead and decide not to pick me up for what ever reason. This is unfair I've been unemployed for over a year and today was going to affect my family's life for the better however, this advanced for myself and my family was extinguished by someone who clearly thought of their self without a thought of the consequences their actions brought to me and my family whoever this driver is has given Lyft a bad undependable reputation not just by me about how heartsick my family is but to every ear that will hear my voice from this day forward
how important their picking me up and making sure I got to work on time
An apology and some reassurance that it won't happen again and maybe a free ride equivalent financially to the one I was going to take since I lost my job over this money's tight
I've used your service quite a bit certain times of the month
Talked to a person over the phone who basically said they're subcontractors we're not responsible but they represent your company just as if they were your employee
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Lyft driver
Customer service issue
Reported by GetHuman1016567
Aug 20th, 2018 - 4 years ago
Seen by 13 customers so far
Similar issue to 16587 others
0 customers following this
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GetHuman1016567 started working on this issue
Aug 20th, 2018 10:50pm
GetHuman1016567 indicated the issue is not fixed yet.
Aug 24th, 2018 4:07am
GetHuman1016567 indicated the issue is not fixed yet.
Aug 24th, 2018 4:22am

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