I called for a Lyft driver to pick me up at the Port Authority Bus Terminal. Three tim...

GetHuman747349's customer service issue with Lyft from June 2018

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The issue in GetHuman747349's own words
I called for a Lyft driver to pick me up at the Port Authority Bus Terminal. Three times I called. Each time the app told me the driver was there, but I could not see him nor any vehicle matching the description the app showed me.**I called the first driver who said he could not get to me and the second driver did not answer. The third driver said he was not close even though the app said he was there.**I took a taxi instead. I was charged fees for these rides and I want a refund (not a credit).**I have used Lyft in many cities and I have never had this problem. It feels like fraudulent ways to collect money without actually driving the person. I was in New York. I will never use Lyft again if this is not remedied.
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Lyft

Customer service issue
Reported by GetHuman747349
Jun 4th, 2018 - a yr ago
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Similar issue to 359 others
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GetHuman747349 started working on this issue
Jun 4th, 2018 12:43pm