Hello! Today I used the Lyft for the first time. I requested a lift and saw I was going...
GetHuman-nguyenmu's customer service issue with Lyft from May 2018
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Hello! Today I used the Lyft for the first time. I requested a lift and saw I was going to get a driver named Arthur. When I looked back at the screen the driver name changed to Erik.**Arthur arrived while Erik was on his way. This was so strange that * drivers got sent to me. I cancelled the ride which cancelled both Arthur and Erik at the same AND I was charged a $* cancellation fee. **I made a new request to try and get Arthur who was right in front of me, but it gave me a new driver who I had to wait for instead of Arthur who was right there!!**Since your program made a strange mistake, will you please refund the $* cancellation fee?**My first Lyft experience was glitchy and not what I hoped. I've never had this problem with Uber. So weird.**Thank you for your assistance.*Cassandra
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