Hello! Today I used the Lyft for the first time. I requested a lift and saw I was going...

GetHuman-nguyenmu's customer service issue with Lyft from May 2018

Help with my Lyft issue
The issue in GetHuman-nguyenmu's own words
Hello! Today I used the Lyft for the first time. I requested a lift and saw I was going to get a driver named Arthur. When I looked back at the screen the driver name changed to Erik.**Arthur arrived while Erik was on his way. This was so strange that * drivers got sent to me. I cancelled the ride which cancelled both Arthur and Erik at the same AND I was charged a $* cancellation fee. **I made a new request to try and get Arthur who was right in front of me, but it gave me a new driver who I had to wait for instead of Arthur who was right there!!**Since your program made a strange mistake, will you please refund the $* cancellation fee?**My first Lyft experience was glitchy and not what I hoped. I've never had this problem with Uber. So weird.**Thank you for your assistance.*Cassandra
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Lyft

Customer service issue
Reported by GetHuman-nguyenmu
May 17th, 2018 - 10 mons ago
I have an issue with Lyft too
Fixed
Seen by 9 customers so far
Similar issue to 203 others
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Timeline
GetHuman-nguyenmu started working on this issue
May 17th, 2018 10:39pm
GetHuman-nguyenmu indicated the issue is not fixed yet.
May 19th, 2018 5:38pm
GetHuman-nguyenmu indicated the issue is not fixed yet.
May 19th, 2018 5:39pm
GetHuman-nguyenmu indicated the issue is not fixed yet.
May 19th, 2018 5:40pm
GetHuman-nguyenmu indicated the issue is not fixed yet.
May 21st, 2018 2:29am
GetHuman-nguyenmu indicated the issue is not fixed yet.
May 21st, 2018 2:39am