I called for a lyft for my boyfriend to get to work. (Something I have done many times...

GetHuman682497's customer service issue with Lyft from May 2018

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The issue in GetHuman682497's own words
I called for a lyft for my boyfriend to get to work. (Something I have done many times before). Today the driver refused the ride saying only the person who requests the lyft can take the ride and no one under **. When I tried to call him from work he answered and hung up. When I called again he said it was in the policy and to read it again. He was angry. I asked why he said he wasn't but he clearly had an attitude. I thanked him and asked him to cancel the ride he said- no you have to do it. When a person signs up for lyft service there are no disclaimers that I have ever seen saying the things he stated. How is a customer supposed to know this policy if it is never given to them. I know people who have sent lyft's for others in cities they don't live in. If this is the policy why does the app allow you to change the location of something other than where your GPS says you are?
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Lyft

Customer service issue
Reported by GetHuman682497
May 14th, 2018 - 10 mons ago
I have an issue with Lyft too
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Timeline
GetHuman682497 started working on this issue
May 14th, 2018 3:09pm