I placed complaint * months ago regarding a *nd pair of frames i need lightened. Per we...

GetHuman-msstrivi's Complaint issue with Luxottica from November 2019

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-msstrivi's own words
I placed complaint * months ago regarding a *nd pair of frames i need lightened. Per website i would get assistance within * business days. I have since sent * more emails asking status, still no repky. I called a week ago and customer service stated she would turn issue over to regional, it has been * more business days, no one has contacted me and i asked if she would email me about regional manager assistanting me so that i can have documentation and if course she did not. * months with not even the courtesy of a reply email or phone call is unacceptable. My ticket * is ************. I shop lense crafters annually, i do not understand ir appreciate this unproffessionalism and intend to file a claim with the better business bureau. ** or more business days with no response, with repeated request for a response to my concern is not good business at all please have management contact me. Thk u

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Luxottica

Complaint issue
Reported by GetHuman-msstrivi
Nov 13th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 346 others
0 customers following this

Timeline

GetHuman-msstrivi started working on this issue
Nov 13th, 2019 6:11pm