purchased * pair of glasses on *.*.**, Lenscrafters, Joliet, IL location. Was told by...

GetHuman-tmblake's Complaint issue with Luxottica from August 2019

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The issue in GetHuman-tmblake's own words
purchased * pair of glasses on *.*.**, Lenscrafters, Joliet, IL location. Was told by employee to wait a minute to swipe my card because "machine was warming up." He then told me to swipe my card, which I did and screen showed "approved". Employee told me , because of a malfunction, payment didn't go thru on lenscrafters end. I showed him my bank info, and payment was already pending. He asked if I could repay and the intial payment would eventually be refunded. I told him I don't have another ***.** dollars* this was money I had set aside for my son's glasses. He was leaving for school in a couple of days. Employee told me I have no other option but to wait for ** days* by that time their 'sales department' will realize their is an error and refund my money. By the time left I had no receipt, no credit and no glasses ordered. On Saturday, August *rd I went back to the store and explained it is not fair to me to wait ** days for my money back for a problem that is not on my end. He said if I come in with proof from my bank they will issue a refund. On Monday, August *th, I went back to the store and spoke with Shannon. She took my proof from the bank, went in the back room, and eventually came out with the response "the only option is to request a refund from Luxottica. It will still take approx * days. On the form she filled out to fax to Luxottica, she simply stated, "veriphone took funds from debit card and it has posted. Needs to be refunded." I questioned her if the person receiving this form will realize the entire story (paid for * pair of glasses, glitch in lenscrafters system, never was ordered, never received receipt or credit slip...) Her response was, "yes, they will look it up and know you didn't get your glasses. I cannot fathom how a company can take your money, give no receipt, no credit, no way of cancelling order and refunding me my money . Looking forward to hearing back from you with a response. Thank you

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Luxottica

Complaint issue
Reported by GetHuman-tmblake
Aug 6th, 2019 - 3 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 184 others
0 customers following this

Timeline

GetHuman-tmblake started working on this issue
Aug 6th, 2019 12:39am

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