I sent a letter of complaint for poor, unprofessional customer service on May * to my l...

GetHuman-bertiele's customer service issue with Luxottica from May 2018

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The issue in GetHuman-bertiele's own words
I sent a letter of complaint for poor, unprofessional customer service on May * to my local office and a copy was sent to your office in Mason, Ohio. Your local manager, Kyle, called me to discuss the matter. However we could not resolve the issue and make an adjustment to the total bill unless I took my daughter back for new glasses. Refusing to provide the customer with an itemized bill at the time of service, and insisting on immediate payment is not ethical and moral as McDonalds provide you with this service. We were not reminded that the purchase was nonrefundable either. I doubt I am the only customer making this complaint, instead I believe that its common practice for your company.

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Luxottica

Customer service issue
Reported by GetHuman-bertiele
May 16th, 2018 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 370 others
0 customers following this
Items needed
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Timeline

GetHuman-bertiele started working on this issue
May 16th, 2018 5:53pm
GetHuman-bertiele shared this issue with others over email
May 16th, 2018 5:56pm
GetHuman-bertiele indicated the issue is not fixed yet.
May 16th, 2018 7:43pm
GetHuman-bertiele indicated the issue is not fixed yet.
May 26th, 2018 5:43pm
GetHuman-bertiele indicated the issue is not fixed yet.
Jun 6th, 2018 4:12pm