I am so disappointed. I have already sent an email but no response. I produced a book l...

GetHuman5432508's Complaint issue with Lulu.com from November 2020

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The issue in GetHuman5432508's own words
I am so disappointed. I have already sent an email but no response. I produced a book last year for my mother - Betty's Book that we were really pleased with and I need to update one or two things. I find that you have changed all the format of uploading and it is so much more complicated that I don't really know where to start. There is no telephone number to phone anyone to ask. This is a very poor set up I feel.*I have already written to you three times and once again I have received no answer. I have ordered so many books from you last year and I need to tweak and amend a few things on the old book of "Betty's Book of Family Tales" and I cannot fathom how to do it... it is so specialised now. I want to use the original cover from last year but you have updated everything. PLEASE COULD YOU ADVISE ME WHAT TO DO. I need to do this for my ** year old mother. The book is saved in my projects.*Please could someone get back in touch with me instead of fobbing me off with set emails.***Liz Merryfield

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Lulu.com

Complaint issue
Reported by GetHuman5432508
Nov 4th, 2020 - 9 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 135 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman5432508 started working on this issue
Nov 4th, 2020 3:13pm

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