Lulu.com Customer Service Issues

Dear Sir/Madam, I am a puzzle author with 6 published books, including 3 paperbacks and 3 ebooks. I am interested in creating a puzzle magazine without an agent, available in English or in 3 languages (English, German, Turkish) for $0.99. I previously published a magazine between 2[redacted]. I would like more information about your terms and conditions. Can I submit the draft magazine as a PDF or MS Word file? My paperback books in Turkey are "Esobil Zeka Bulmacaları -I" and "Esobil Zeka Bulmacaları -II." In Germany, I published "Spielzeit fürs Gehirn" in German. I also released 3 English books on LULU.com through "E-Kitap Projesi." My puzzles are original, created across 16 categories with drawings and illustrations. I have concerns about the lack of sales for my books on Lulu.com. Could there be a technical issue or a mistake? Thank you for your support and cooperation, Best Regards, Mehmet Esabil Yurdakul

My name is James W. Bynum. I have written a book called "The Road Map [redacted] of My Godly Poems" and have followed all the suggestions given to me to make it accessible to the public. Unfortunately, when I try to access the book using the address provided, it shows no results. I have removed it from private access, but that hasn't resolved the issue. I have been dealing with this problem for months, and there are over [redacted] people waiting to access my book. I need someone to personally investigate this problem and help me resolve it. Please try to access the book using the provided link and let me know how you were able to do it. Thank you.

I have encountered this issue repeatedly without any resolution. I authored a book called "The Road Map [redacted] of My Godly Poems" under the name James. Despite numerous attempts, the link provided to access the book is non-functional, causing a significant delay. I have over [redacted] potential customers eagerly waiting to purchase the book. This piece is exceptionally unique and profound, possibly deserving four stars or more. With my excellent pitching skills, the potential sales are substantial. Facilitating a functional link to "The Road Map [redacted] of My Godly Poems" is crucial for both the audience awaiting its release and for maximizing profits. This book has garnered positive feedback, and given the vast Christian population globally, the demand is considerable. Addressing this technical issue promptly would be greatly beneficial for both parties involved.

I have encountered a persistent issue regarding my book, "The Road Map [redacted] of My Godly Poems" under the author James. The link provided to access the book has been consistently malfunctioning for the past few months. With over [redacted] potential customers eagerly waiting to place orders, this represents a critical issue. The book is a unique collection of prophetic poems, possibly deserving a rating of 4 stars or higher. It is vital to resolve this matter promptly to reach the substantial Christian audience. Despite selling over [redacted] copies independently, the inability to fulfill the growing demand is limiting. By rectifying this technical problem, both parties could significantly benefit from increased sales and satisfied customers worldwide.

I have repeatedly tried to resolve an issue with my book "The Road Map [redacted] of My Godly Poems" on your platform. The link provided for the book has not been working for months, and this is causing a delay for over [redacted] potential customers who are eager to purchase. The book is a unique and prophetic collection of poems that has received positive feedback. With a large customer base waiting to buy, it is crucial to have a functional link for sales. I have already sold over [redacted] copies personally, and there is a growing interest in the book both nationally and internationally. It would benefit both parties to address this matter promptly to avoid missing out on potential revenue.

Please place this in Volume Two. I have tried so much, but it has not worked to rate and review. Thank you, Abraham When you click on the review it does not direct you to the volume two. The place where the rating and review link is not specified clearly. The page needs to be more user-friendly to guide the users through the rating and reviewing process. It is frustrating that the process is not clear and concise for users who want to rate and review products. It is important for the website to improve user experience and make it easier to leave feedback. To all customers from Eritrea and all over the world, if you face difficulties in rating and reviewing, kindly follow the steps provided above. We appreciate your patience and feedback.

Dear LULU family company, Please include this in volume two (አይትገራህ ልበይ - volume TWO). I have attempted numerous times to rate and review your site without success. To boost the sales of these books, kindly follow this instruction: Place this essay below in volume two (አይትገራህ ልበይ - volume TWO). Thank you, Abraham - If the world does not shine, it will perish. If the world sparkles and shines, you've found the way to success. True success is attained by sticking to what's right. It's important to work hard and persevere to achieve success. Success is not limited by time and it is not based on luck. Hard work and commitment make the path clear. Thank you for listening and considering this request. Sincerely, Abraham

My name is Don Corbly, and I am the author of books exclusively available on Lulu. I have undertaken two removal and republication processes on Lulu to have my books taken off Amazon.com. The reason behind this decision is the issues with Amazon's system, which resulted in extremely low royalties, sometimes as little as eight cents per book. I recently contacted Amazon's customer support, and they informed me that Lulu needs to be the one removing my books from their website because the books were initially sent by Lulu years ago. As I am elderly and have vision impairment, I haven't been able to write for years and am organizing my writing affairs before my passing. Kindly remove my books from Amazon while ensuring they remain available on my Lulu account. Thank you, Don Corbly.

Hello, I have utilized my Lulu account (Email address) for various titles and have been satisfied with the service. My latest project, The Seeker, was meant to be a proof for my own review before being published. Due to time constraints and changes in the interface since my last use, I mistakenly set it up for distribution immediately instead of keeping it private for later publishing. I am familiar with the process but was unsure if I could change the distribution status later. I require the proof urgently and encountered a delay in the approval of the tax form. Although distributing the book is not my current priority, I urgently need the proof. Can you expedite this process or provide guidance on how to proceed swiftly to approve the print-ready materials and order the proof? Thank you.

Dear Lulu Team, I am aware that we have all been affected by the challenges of COVID-19, but life continues. I believe some of my friends have recently purchased my books, and I am uncertain about any royalties owed to me. Additionally, my neighbor is interested in ordering seven of my books, but despite my previous inquiry, I have not received a response from your end. I am unsure if you are still actively publishing books. I have two more books ready for publication, but I am hesitant due to the lack of clarity regarding your current status. Can someone address and resolve these matters for me? Kindly get in touch. Thank you, Richard A. S. [redacted] Apt 28, BPT CT, [redacted] Phone: [redacted] Email: [redacted] I believe there may be outstanding royalties in my name. Looking forward to your prompt response. Thank you.

Dear Lulu, I am reaching out once more - this is my fourth attempt. Are you still operating? I am interested in publishing two new books that I have written. Could you please inform me about any royalties owed to me up to now? I am uncertain about my last payment, but I am aware that my friends have purchased books and yet I have not received any funds for those sales. Could you respond via email? My email address is [redacted] or you can contact me by phone at [redacted]. I look forward to your reply. Thank you, Rich S./Author

I have recently published a book titled Baedeker's GERMANY [redacted] with you. The ISBN is 13 [redacted][redacted], PODW ref. [redacted], Publ. ref. [redacted]-1.1. Upon receiving 5 sample copies, I noticed that they were missing the ISBN on the back cover. When I selected the cover design, I chose the one with the barcode. Now that the book is available for purchase, I need to know if the copies in your shop have the correct barcode. I have potential buyers lined up, but this error needs to be addressed. I request that you rectify this issue by sending me 5 corrected copies at no charge. Failure to do so may result in me seeking publication elsewhere. Thank you for your prompt attention to this matter. - M.W.

I have recently published a book with you titled "Baedeker's GERMANY [redacted]" with the ISBN 13 number [redacted], PODW reference [redacted], and Publ. reference [redacted]-1.1. After finalizing the book, I requested 5 sample copies, but they arrived without the ISBN on the back cover. I chose a cover design with a barcode when submitting. I am concerned because the book is now for sale without the ISBN barcode. I have potential buyers interested, but they need the barcode for retail purposes. I request that you correct this issue and provide me, at no cost, with 5 corrected copies. If this matter is not addressed, I may seek alternative publishing options. Thank you, Michael Wild from The Red Scar Press, located at 32 Helme Lodge, Kendal, Cumbria GB, zip LA9 7QA.

I have encountered numerous issues with Lulu's new system since its implementation. It took an extensive amount of time for my books to show up on my store front at [redacted]. Recently, I have been informed that some of my books cannot be printed due to alleged restrictions by a printer on the number of pages for certain bindings, even though these books have printed successfully since [redacted]. The support provided by Lulu has been unhelpful, offering circular links without resolving my concerns about the missing files from "My Files." As a result, 21 books that were previously printable have now been deemed unsuitable by Lulu, leading to significant inconvenience. Additionally, I lost 15 book files due to a computer crash, compounding the issue further. The changes in Lulu's system have caused disruptions in my web site linking to the store front and have led to customer complaints about unorderable books and broken links. Despite my longstanding relationship with Lulu since [redacted], the introduction of the new system has only introduced more challenges and frustrations, making simple tasks like revising a project or changing bindings an arduous process, consuming considerably more time than before.

Hello, I'm Linda H. Weeks, the wife of JD Weeks, a Self-Published Author with Lulu Press, Inc. I left a message with the Finance Department but have not received a response yet. I was unsure of who to contact regarding his account. JD Weeks passed away due to Covid 19 on August 1, [redacted]. After suffering from injuries, he contracted Covid 19 from his Home Health Care Nurse, causing complications. I am interested in accessing JD's account online to make purchases such as 50 copies of his book "North Birmingham a City of its Own" at the Author's discount. I also need guidance on the proper procedure for Royalties Distribution as JD did not leave a Will, and Attorney Teresa Belrose Watson is handling his Estate. Please send JD Weeks' 2[redacted] MISC Royalties for tax purposes to [redacted] Turnberry Dr., Gardendale, AL, [redacted], same as last year. I can be reached at 1-[redacted] (cell) or [redacted] (home). My email is [redacted] JD's new email is [redacted]

I am inquiring about an unauthorized version of a book appearing on your site. The book "Jigsaw," published in August [redacted], originally listed myself, Jan Sargeant, and Jennifer Yates as co-editors and authors with ISBN [redacted] 1 [redacted] [redacted] 7. However, a modified version with only Jennifer Yates as the editor was updated on Amazon without my consent. This led to issues with contributors who threatened breaches of copyright. After the matter was raised, Jennifer Yates agreed to reinsert my name as the co-editor. The corrected version is now available through a new link. I have some concerns: 1. How was a co-editor removed without consent, and what measures does your company have in place to adhere to publishing laws? 2. Why is the corrected version taking so long to be reflected on Amazon? 3. What procedures are followed post-publication to ensure authorized revisions? I request an explanation as I am hesitant to use your services again following this incident. Sincerely, Jan S.

I published a book through Lulu nine years ago and have regularly bought copies since. However, I recently discovered they made major system changes which I was never informed of. Today, I attempted to order more copies and found the new system confusing. Despite using my current email address and trying to reset my password, I have been unable to log in. I cannot reach customer support and do not want to incur the cost of calling the United States. Overall, I am disappointed with Lulu's new systems and the lack of assistance available.

Hello, I am reaching out to request the cancellation of the publication of my book "Coups sur Coups" by Fatima Lemrabet. Despite my previous attempts to address this issue, I have noticed that it is still available for sale on Amazon. I have contacted Amazon customer service, and they have directed me to resolve this matter with you. Please take the necessary steps to cancel the sale and publication of my book. Otherwise, I will not hesitate to take legal action. I have evidence of my repeated requests regarding this matter. I have consulted with a lawyer who has informed me that you do not have the right to sell this book without my approval. Here are some additional details about the book: ISBN-10: [redacted] ISBN-13: [redacted][redacted]

Hello, I recently received the order of 20 paperback copies that I placed with your company. While I was pleased with the cover finish and paper quality, there are a few concerns I'd like to address. Firstly, the color of the print was not accurate. I have compared it with prints from other sources using the same files, and the discrepancy is evident. I have attached images for reference, showing the orange color instead of the intended yellow. Secondly, I noticed that half of the books had a jagged edge on the back cover, indicating improper trimming. Once again, I have attached images for your review. Lastly, there are oil spots on several of the books, although this is a minor concern compared to the other issues mentioned. I would appreciate your guidance on how to resolve these issues. Thank you, C.

I initially chose global distribution for my book. I later switched to buying copies only. Despite the change, I noticed the book is still available on Amazon for sale. How long until it's removed from global distribution? What steps should I take to ensure the book is no longer part of the global distribution network?