We had to cancel a trip booked on Lufthansa due to a medical emergency. I was working a...

GetHuman-bhanusri's Special Request issue with Lufthansa from January 2020

Help with my Lufthansa issue
The issue in GetHuman-bhanusri's own words
We had to cancel a trip booked on Lufthansa due to a medical emergency. I was working at bangalore and had originally booked the ticket to usa from blr to attend my son's graduation. Due to medical emergency and being primary caregiver for my husband i cancelled ticket. I was told I cannot get refund but would be able reuse the amount for a future trip. I am back in usa now and trying to book a trip from usa to india. The agent now says I should cancel and lose $*** as the trip cannot originate in usa. I had originally requested cancel and refund and was told I would lose all. I would like to confirm with airline what my options are as the situation is on humanitarian grounds

GetHuman-bhanusri did not yet indicate what Lufthansa should do to make this right.

How GetHuman-bhanusri fixed the problem
No help from Gethuman. Called the airlines and they said, we have no choice but to work with travel agent as we have not flown any segments of the trip
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Lufthansa

Special Request issue
Reported by GetHuman-bhanusri
Jan 27th, 2020 - a year ago
Fixed
GetHuman-bhanusri shared how to fix
Seen by 7 customers so far
Similar issue to 1508 others
0 customers following this
Items needed
Name on ticket
Booking reference
Billing address
Email address
Phone number

Timeline

GetHuman-bhanusri started working on this issue
Jan 27th, 2020 5:10pm
GetHuman-bhanusri confirmed the issue is fixed. Hooray!
Jan 28th, 2020 7:09pm