Dear Lufthansa customer service,*I travelled on December **th from HAM to FRA with Luft...

GetHuman-nilstre's customer service issue with Lufthansa from December 2019

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Dear Lufthansa customer service,*I travelled on December **th from HAM to FRA with Lufthansa and then continued with Air Canada from Frankfurt to Toronto to Quito. Unfortunately, my baggage did not arrive in Quito as Air Canada seemed to have lost it. *I filed a report with them and, to double my chances, also filed a report with Lufthansa. * minutes later, your excellent customer service, which puts the customer service of Air Canada in the shades, called my home adress (i.g. my paremnts) and said they found my bag in * minutes, which is something Canada Air has yet to accomplish. They also correctly said that Air Canada is responsible to have it delivered to me. I am now writing to ask you to tell me where my bag is so that I can tell Air Canada where to look because I don't have faith that they will find it on their own. To facilitate your search, here are my baggage-id and my ticket number:*baggage-id: ***********Ticket-Nr: ***************In deep gratitude for your help and a merry Christmas.**Yours sincerly,*Nils Tremel

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Lufthansa

Customer service issue
Reported by GetHuman-nilstre
Dec 24th, 2019 - 2 years ago
Fixed
Seen by 10 customers so far
Similar issue to 1535 others
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Timeline

GetHuman-nilstre started working on this issue
Dec 24th, 2019 11:44am
GetHuman-nilstre confirmed the issue is fixed. Hooray!
Dec 29th, 2019 11:54pm