We booked tickets with Lufthansa for a flight from Chicago to Munich on August *th of...

GetHuman3615803's Refund a Charge issue with Lufthansa from September 2019

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The issue in GetHuman3615803's own words
We booked tickets with Lufthansa for a flight from Chicago to Munich on August *th of ****, with a return from Munich to Chicago on August **nd. For both flights, we contacted Lufthansa directly for reserved seats for two. The airline confirmation code was PBLC*I. The reserved seats were **H and K on Flight LH**** on the *th and **D and E on Flight LH**** on the **nd. We paid $***.** for these seats. The flight to Munich went without a hitch, however the return flight proved disastrous as our seats weren't in the computer. The gate supervisor was extremely rude and unhelpful. We are John and Ingeborg Mead, with E-ticket *'s ************* and *************. My home phone number in Nixa, Missouri is (***) ***-****. We have an answering machine in case we aren't home. I've been contacting Lufthansa customer relations via email since August **th, and despite many attempts, the best that I have received to dat was a single return email stating that a representative would contact me. I'm extremely disappointed with Lufthansa, and though my wife and I have flown with your airline countless times, I do believe that this practice has come to an end. All I am looking for is a reimbursement of $***.**. That doesn't seem difficult!**Sincerely,**John G. Mead

GetHuman3615803 did not yet indicate what Lufthansa should do to make this right.

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Lufthansa

Refund a Charge issue
Reported by GetHuman3615803
Sep 19th, 2019 - a year ago
Not resolved
Seen by 15 customers so far
Similar issue to 6114 others
0 customers following this

Timeline

GetHuman3615803 started working on this issue
Sep 19th, 2019 3:29pm
GetHuman3615803 indicated the issue is not fixed yet.
Sep 22nd, 2019 6:30pm

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