Dear Sir * Madam***I was given this email address by “Lufthansa Services in Munich to r...
GetHuman-nondie's customer service issue with Lufthansa from August 2019
Help with my Lufthansa issue
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The issue in GetHuman-nondie's own words
Dear Sir * Madam***I was given this email address by “Lufthansa Services in Munich to relay my Lufthansa experience.**I was a passenger on LH ***, **** scheduled departure London to Frankfurt on **.*.****. The aircraft was delayed * hour *. The pilot explained that he was waiting for late passengers and more crucially their baggage. My connecting flight from Frankfurt to Milan Linate LH *** was due to depart at **.**am. The cabin crew advised that I should hurry to the departure gate and I might catch my connection.**Regretfully Lufthansa and airport staff repeatedly pushed me into long queues, totally disinterested in my hurry. Of course I missed both my connecting flight and subsequent ongoing transport to Savonna from Linate. I was reassigned a flight which arrived in Milan c *.**pm I had to be in Savonna by *pm which necessitated a two hour taxi journey.**How could my return trip two weeks later Genoa-Munich, Munich-London be any worse?**I arrived at Genoa in good time for LH **** ETD **.**. This time approached and a sign appeared “delayed”. There was no other information! There were no Lufthansa representatives and the officials I spoke with said that they could not comment on Lufthansa flights. Having already cleared security I went back to the main airport area but could find no Lufthansa representatives and the ‘on floor’ Italian helpers had no information.**Eventually a flight appeared but I again missed my London connection from Munich.**Again I joined gigantic queues for Lufthansa Services. My reassigned flight to London was now routed through Frankfurt. I was told that there were no direct lights because the German holiday season had started !!**After an hour or so I checked with a Lufthansa employee on a gate whether my flight into Frankfurt was to the same gate as my departure to London. I was now fearing having to spend the night in Germany.**To my astonishment she quickly placed me on a direct flight to London. They obviously did exist.**Although the travel experience was atrocious my real disappointment was that my son had been admitted to the spinal unit of Salisbury District Hospital and I was precluded from seeing him until the next day.**Is compensation available for this type of experience?**Yours Faithfully**Ian Landon
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