I was on Lufthansa flight ***** from Chicago (ORD) to Munich (MUC) on **********. My l...
GetHuman2836953's Lost Baggage issue with Lufthansa from April 2019
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Top Tip from another customer
If you lost your luggage you should go to guest services in the airport and report it immediately. Once you do that you can submit a claim there. They will then give you a claim number. You will need that for future reference.
The issue in GetHuman2836953's own words
I was on Lufthansa flight ***** from Chicago (ORD) to Munich (MUC) on **********. My luggage failed to arrive in Munich, Frankfurt, or Athens. I didn’t get my luggage until **pm noon on **********. When I opened my bag the entire contents were soaking wet and it looks like some mold may have set in. **Upon arriving at the Athens airport we did file a claim. Our reference number is ATHLH********APR*******GMT.**While waiting for my baggage we did have to buy some clothes. I can send receipts for those items. However, I am more concerned about my damaged clothing and glasses. These items will probably cost at least $*,*** US to replace. I’ve attached some pictures as a way of documenting this damage.**Please let me know what you can do as far as compensation. This is quite concerning as much of our vacation has now been spent shopping and trying to dry and clean damage clothes.**I have since emailed Lufthansa twice. Beyond feedback numbers ******** and ******** I haven't received any instructions on how to file a claim!**Thanks for your time.**Tim McLaughlin
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