If you purchase a nonrefundable ticket and miss the first half of the trip is it still...

GetHuman-toricas's customer service issue with Lufthansa from March 2019

Help with my Lufthansa issue
The issue in GetHuman-toricas's own words
If you purchase a nonrefundable ticket and miss the first half of the trip is it still possible to return on that ticket if you arrive at your destination via different route

GetHuman-toricas did not yet indicate what Lufthansa should do to make this right.

How GetHuman-toricas fixed the problem
I called the reservation department sent many emails to different offices. Was advised to call reservations after leaving a message on the feedback form. * Upon calling the reservations was informed that even though it was a mistake while booking on line I accidentally booked the same date for two tickets in two countries they said because of my ticket I could not cancel, change the date or be refunded. I have to travel as booked. I informed them it was impossible since I was departing one country on *nd and would arrive in Germany on the following day. The day after I am due to depart Germany as booked. Lufthansa leaves absolutely no room for that type of mistake.
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Customer service issue
Reported by GetHuman-toricas
Mar 30th, 2019 - 4 years ago
GetHuman-toricas shared how to fix
Seen by 14 customers so far
Similar issue to 537 others
0 customers following this
Items needed
Name on ticket
Booking reference
Billing address
Email address
Phone number


GetHuman-toricas started working on this issue
Mar 30th, 2019 10:15am
GetHuman-toricas confirmed the issue is fixed. Hooray!
Mar 30th, 2019 2:30pm

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