on ********* I was booked to travel with Lufthansa from BHX airport to TLS via FRA...
GetHuman1780672's customer service issue with Lufthansa from December 2018
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The issue in GetHuman1780672's own words
on ********* I was booked to travel with Lufthansa from BHX airport to TLS via FRA. I was booked on flight LH*** BHX to FRA departing at **:** arriving at **:**. However when I arrived at Birminham Airport in good time for my flight it was already listed as delayed. It was ** minutes late in departing. and late on arrival at Frankfurt. The plane discharged passengers from the tarmac to an airport bus which dropped me at terminal D I had to get from there to gate ** in terminal A to catch my connecting flight. LH**** FRA to TLS **:**. I was made to go through passport and security checks at Franfurt and when I arrived at the gate I was advised I had been booked on the next flight as the gate was closed. The plane was still waiting to take off but i was not allowed to take it. I was booked on flight LH**** FRA to TLS departing at **:** and arriving at **:**. I was joining at Art Group at TLS and we had transport arranged to take us to our destination in Avajan France. My delay meant that this transpot had to leave without me. I also realised that arriving at such a late hour in Toulouse would mean i would not be able to find alternative transport to Avajan. I am a single woman and I was travelling to Toulouse alone. I sought out Lufthansa Customer services in Frankfurt and explained my predicament. Your staff were very helpful and understanding and changed my booking to flight LH**** leavinf at *:** the next morning, they also booked me into a hotel overnight.**I arrived in Toulouse the next day , ********** at *:** in the morning and i had to find my own way to Avajan which involved a bus to the railway station two trains to take me from Toulouse to Tarbes with a *hour ** minute wait there for another train to Lannemezan where i took a taxi to Avajan. I arrived at my destination at **:** in the evening and had lost a day of my holiday and incurred considerable expenses and inconvenience dragging my luggage on and off vehicles several times to get there. I was advised by the lufthansa staff in Frankfurt that i was entitled to compensation for the delay I suffered and should contact Lufthansa to make a claim. I was advised by telephone staff that sending this email was the way to make my claim.**I hope I have given sufficient information to make this possible
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