Good afternoon* *Today morning I cancelled my reservation with a hope of getting majori...

GetHuman-aramakri's customer service issue with Lufthansa from November 2018

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Good afternoon* *Today morning I cancelled my reservation with a hope of getting majority of my booking payment back while paying reasonable fee for cancellation. During cancellation the amount of refund was not shown on the website, after cancellation I got Cancellation acknowledgement e-mail with below notice:**Important Notice:**If your ticket fare allows any refunds, the amount will be calculated and recredited to your account.*If an administrative fee applies, this will be debited to your account separately.* *To my surprise when I called customer service enquiring details about my refund, the personnel mention that I may get back around $*** paid towards taxes out of approx. $**** paid while booking the air ticket.**I’m writing this e-mail to protest the way Lufthansa website mislead customer on the amount of refund if booking is cancelled. I request that I should be refunded most of the money I paid during booking or reinstate my booking.**Thanks for your consideration.**Aravinda Ramakrishna
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Lufthansa

Customer service issue
Reported by GetHuman-aramakri
Nov 30th, 2018 - 6 mons ago
I have an issue with Lufthansa too
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GetHuman-aramakri started working on this issue
Nov 30th, 2018 7:31pm