Good afternoon* *Today morning I cancelled my reservation with a hope of getting majori...
GetHuman-aramakri's customer service issue with Lufthansa from November 2018
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The issue in GetHuman-aramakri's own words
Good afternoon* *Today morning I cancelled my reservation with a hope of getting majority of my booking payment back while paying reasonable fee for cancellation. During cancellation the amount of refund was not shown on the website, after cancellation I got Cancellation acknowledgement e-mail with below notice:**Important Notice:**If your ticket fare allows any refunds, the amount will be calculated and recredited to your account.*If an administrative fee applies, this will be debited to your account separately.* *To my surprise when I called customer service enquiring details about my refund, the personnel mention that I may get back around $*** paid towards taxes out of approx. $**** paid while booking the air ticket.**I’m writing this e-mail to protest the way Lufthansa website mislead customer on the amount of refund if booking is cancelled. I request that I should be refunded most of the money I paid during booking or reinstate my booking.**Thanks for your consideration.**Aravinda Ramakrishna
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