Dear sir*I am making a complaint as i missedmy connecting flight due to Frankfurt staff...

GetHuman-gurjb's customer service issue with Lufthansa from November 2018

3 views | 1499 similar | 0 following
Help with my Lufthansa issue
Next: our robot will wait on hold for GetHuman-gurjb to get a Lufthansa rep on the line!
Always use the GetHuman Phone to call Lufthansa. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-gurjb's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-gurjb may need:
Name on ticket, Booking reference, Billing address, Email address, and Phone number
The issue in GetHuman-gurjb's own words
Dear sir*I am making a complaint as i missedmy connecting flight due to Frankfurt staff who gave me and and another passenger incorrect gate information.**I arrived at frankfurt airport **th october **** flight number LH*** flying to birmingham.**I arrived at the gate whete it says b** to b** and my boarding pass said gate b** and so.did the screen of departures. I asked a member of staff who was assisting with passengers he was asian looking with a goatie style beard. I asked him can i jump the queue as my cinne ting flight is boarding this was approx *.**pm he said no then on his habd held computer he checked my flight number and said the boarding gate has been changed go to c* it states "position changed" i asked him are you sure as it says b** he said No you need to go c* and even said take a photo of my screen. I wish i did this now but i was in a hurry and started running to c*. **Oncei got there noone was there. Another passenger had also been given same information about the gate change.**We asked a member if staff he said this is wrong it should b B. We told him what had happened and he made a call. He said go run to B** so we did. I was totalky out of breath, stressed upset as going to miss flight. I had to go threw security twice in this whole process.**Eventualky when i got to B** the staff said sorry flight is closed. He didnt listen and i burst out crying. Frantic scared anf very tearful he told me to go to customer services.**When i got there the other passenger was also there. I explained to the staff whst had happened he checked his computer and said wrong informatio has been given abd hes sorry but next fkight is tomorrow morning.**I was very upset still crying as i had to get home as i am a wedding planner and had to be in uk at my venue for *am. Also my children were home and expecting me. *I was told at desk next flight is *.**am**I asked if there was any flight going to she said yes manchester. I said please put me on this flight i need to get home to my kids.*She did this called the gate abd advised i am in the way as boarding was in ** minutes.**I was told to go to sevurity again and then go to the gate. I was very grateful fof this hiwever i did not know how to get home from manchester as i live in coventry.**By this point my phone was also dead. I had no way of communication until.charged.*I asjed for a taxi for the stand it was £***. Omg i thought i cant pay this**I then charged my phone told my friends who were still at budapest what happened and they started looking for ne how to get home.**She said there is a national express leaving in * mins. So i ran to the station and there was no facility to buy tickets. My phone was dead so i asked a girl if she would help me get home. She said she was going to birmingham and waiting fir the **.** coach. I said my phone is dead please can you get me a ticket using your phone. She was a god send and got me booked on the coach.**The coach arrived and we left at **.**am, nearly * hours later than i should of arrived in Uk.**I then got a uber taxi from the coventry bus station to my house.**I eventually got home at *.**am. * hours later.**This has really upset me and has had a massive impact on my health kids and my work tomorrow.**I have to be up by *am and a full days work to be done.**I am.disgusted with the staff who gave me this false i formation and i want full investigation as to what went wrong and why. Also from your records you csn contact the other passenger who.akso missed his flight.**I want some form of compensation for the inconvenience this has caused me and i really am very very upset about the ordeal.i had to go through.**Please can you advise ASAP.**If you require any other infirmation proof of photos texts uber of people who helped me get back to the uk and home im happy to provide this.**Please take this seriously as i was hysterically crying and weazing as ready to pass out.

GetHuman-gurjb did not yet indicate what Lufthansa should do to make this right.

How GetHuman-gurjb fixed the problem

We are waiting for GetHuman-gurjb to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Lufthansa customer problems.
How Can I Change My Itinerary with Lufthansa?How Do I Make a Booking with Lufthansa?How Do I Get a Refund from Lufthansa?How do I make a special request for my flight with Lufthansa?
Do you have a customer issue as well?
We can help you get Lufthansa's attention and get better help faster. Tap below to get started.
Having Lufthansa issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-gurjb fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-gurjb
Nov 5th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 1499 others
0 customers following this


GetHuman-gurjb started working on this issue
Nov 5th, 2018 11:24am

Setup Your New Home Easily

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies