Dear Customer Relation, Conf.* KRISQP for Passenger Yousef Turshani and Aisha Helmi. is...

GetHuman-turshani's customer service issue with Lufthansa from October 2018

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Dear Customer Relation, Conf.* KRISQP for Passenger Yousef Turshani and Aisha Helmi. issue No.*- Conflict of information. *- Agents fail to explain the LH. Policies and point of view.**- I call in advance to let LH. know that my Father ** years old can't make the flight due to the medical conditions, Agent did not cancel the flight and it marked as no show!. *-further to conversation with the agent to help me waiving the change fees and agree to get some of my dad medical report and Dr. notes to be emailed to which I did and received a confirmation. When I called to confirm the fee waived I have informed that Dr. note is not good enough! obviously something is lost in the translation because my Dad is health condition cant travel. Any thing else I can provide. If you can help me with that till further notice if my Dad comes out of the current health issue alive. *Thank you in advance for your time and efforts,*Sincerely,**Khaled Turshani,

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Customer service issue
Reported by GetHuman-turshani
Oct 23rd, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1346 others
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GetHuman-turshani started working on this issue
Oct 23rd, 2018 7:48pm