Dear Lufthansa, **I'm a new traveler to your airlines. I was on a flight on August...

GetHuman1044252's customer service issue with Lufthansa from August 2018

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The issue in GetHuman1044252's own words
Dear Lufthansa, **I'm a new traveler to your airlines. I was on a flight on August ** **** from Krakow Poland to Frankfurt, Germany. I was charged an excess baggage fee in Poland. I did not have a second bag. It was my carry on luggage! The bag was slightly off and was told it would not fit . I told them I don't think it's fair to charge for *nd baggage fee and it's a carry on luggage. I was never charged for *nd baggage fee from the original flight from Newark. I try to explain to attendant in Poland but she refused to give me courtesy and was quite rude. The document * ************* . I was charged a ridiculous amount of PLN ***.**. I'm very disappointed in this charge and would like a possible refund.
I would like a full refund on that baggage charge.
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Lufthansa

Customer service issue
Reported by GetHuman1044252
Aug 27th, 2018 - 3 years ago
Fixed
Seen by 24 customers so far
Similar issue to 919 others
0 customers following this
Items needed
Name on ticket
Booking reference
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Email address
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Timeline

GetHuman1044252 started working on this issue
Aug 27th, 2018 11:01pm
GetHuman1044252 indicated the issue is not fixed yet.
Sep 2nd, 2018 1:41am
GetHuman1044252 indicated the issue is not fixed yet.
Sep 27th, 2018 11:52pm
GetHuman1044252 indicated the issue is not fixed yet.
Sep 27th, 2018 11:54pm
GetHuman1044252 indicated the issue is not fixed yet.
Sep 27th, 2018 11:55pm
GetHuman1044252 indicated the issue is not fixed yet.
Sep 27th, 2018 11:56pm
GetHuman1044252 indicated the issue is not fixed yet.
Sep 27th, 2018 11:57pm
GetHuman1044252 indicated the issue is not fixed yet.
Sep 27th, 2018 11:57pm
GetHuman1044252 indicated the issue is not fixed yet.
Sep 27th, 2018 11:57pm
GetHuman1044252 indicated the issue is not fixed yet.
Sep 27th, 2018 11:57pm