My family is booked on LUFTHANSA flights ( Houston to Frankfurt) departing on August...

GetHuman-sandown's customer service issue with Lufthansa from August 2018

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The issue in GetHuman-sandown's own words
My family is booked on LUFTHANSA flights ( Houston to Frankfurt) departing on August **th LH **** returning August. **th LH *** ) *The booking was made through United airways , using miles*I have spoken to United and LUFTHANSAhansa ( three times each) to enquirer about purchasing Economy Premier seats*Each airline says it’s up to the other airline to do this booking*On my last call to LUFTHANSA , I was told it would only be possible to do so at check-in*Is this so ?...*This has been very frustrating ,and one would have expected a smoother process between Star Alliance partners*We have * passengers , last name MERKEL*I would appreciate your help in clarifying this issue*Thank you*Manasa Merkel
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Lufthansa

Customer service issue
Reported by GetHuman-sandown
Aug 14th, 2018 - a yr ago
I have an issue with Lufthansa too
Fixed
Seen by 32 customers so far
Similar issue to 767 others
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Items needed
Name on ticket
Booking reference
Billing address
Email address
Phone number
Timeline
GetHuman-sandown started working on this issue
Aug 14th, 2018 3:05am
GetHuman-sandown indicated the issue is not fixed yet.
Aug 14th, 2018 5:32pm
GetHuman-sandown indicated the issue is not fixed yet.
Aug 17th, 2018 12:36pm
GetHuman-sandown indicated the issue is not fixed yet.
Aug 17th, 2018 3:03pm