My ** inch hard case suitcase with rollers was the first trip for me to use the suitcas...

GetHuman-kenklein's customer service issue with Lufthansa from July 2018

Help with my Lufthansa issue
The issue in GetHuman-kenklein's own words
My ** inch hard case suitcase with rollers was the first trip for me to use the suitcase. The suitcase was destroyed by Lufthansa personnel * baggage handlers or???. The zippers and the whole zipper mechanism was totally ripped out leaving my bag total exposed to everything to be stolen or lost.NOTE: Nothing appears to be missing. My Baggage Tag number is on LH ******, which I reported immediately to a DFW Baggage Claims Official on May **, **** at DFW Terminal D. The number I called *-***-***-**** told me to call back at **:** am, as the office was closed. (CLOSED AT **:**????) My Flight was LUFTHANSA * *** on June **, **** from FRA to DFW. I gave the agent all the info and have yet to receive a call from Lufthansa to settle my baggage claim for $***.*I spent * hours on the telephone calling * different telephone numbers listed on the internet. Every number called was a "catch**" in which you are getting several taped messages, without any results. I am:*Kenneth W Klein., **** La Place Drive, Dallas, Texas *****-****. I can be reached on my home phone: ***-***-**** or my cell phone: ***-***-****. My email address is *****@***.com. I would like the matter resolved by receiving a check for $***. I had only used this suitcase ONCE for my trip to and from Europe and consider that I should receive a full refund. Thank you for any assistance. Kenneth Klein
GetHuman-kenklein did not yet indicate what Lufthansa should do to make this right.
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How GetHuman-kenklein fixed the problem
After * hours of trying on the telephone and computer to reach the right person, I was very successful with the most helpful gentleman at Lufthansa who was able to solve my issue. He is a great Lufthansa employee and deserves recognition for all his great assistance. I cannot thank Lufthansa enough. Kenneth Klein
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Lufthansa

Customer service issue
Reported by GetHuman-kenklein
Jul 2nd, 2018 - a yr ago
I have an issue with Lufthansa too
Fixed
GetHuman-kenklein shared how to fix
Seen by 5 customers so far
Similar issue to 421 others
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Timeline
GetHuman-kenklein started working on this issue
Jul 2nd, 2018 9:19pm
GetHuman-kenklein confirmed the issue is fixed. Hooray!
Jul 4th, 2018 12:05am
GetHuman-kenklein confirmed the issue is fixed. Hooray!
Jul 4th, 2018 12:28am