My ** inch hard case suitcase with rollers was the first trip for me to use the suitcas...

GetHuman-kenklein's customer service issue with Lufthansa from July 2018

Help with my Lufthansa issue
The issue in GetHuman-kenklein's own words
My ** inch hard case suitcase with rollers was the first trip for me to use the suitcase. The suitcase was destroyed by Lufthansa personnel * baggage handlers or???. The zippers and the whole zipper mechanism was totally ripped out leaving my bag total exposed to everything to be stolen or lost.NOTE: Nothing appears to be missing. My Baggage Tag number is on LH ******, which I reported immediately to a DFW Baggage Claims Official on May **, **** at DFW Terminal D. The number I called *-***-***-**** told me to call back at **:** am, as the office was closed. (CLOSED AT **:**????) My Flight was LUFTHANSA * *** on June **, **** from FRA to DFW. I gave the agent all the info and have yet to receive a call from Lufthansa to settle my baggage claim for $***.*I spent * hours on the telephone calling * different telephone numbers listed on the internet. Every number called was a "catch**" in which you are getting several taped messages, without any results. I am:*Kenneth W Klein., **** La Place Drive, Dallas, Texas *****-****. I can be reached on my home phone: ***-***-**** or my cell phone: ***-***-****. My email address is *****@***.com. I would like the matter resolved by receiving a check for $***. I had only used this suitcase ONCE for my trip to and from Europe and consider that I should receive a full refund. Thank you for any assistance. Kenneth Klein

GetHuman-kenklein did not yet indicate what Lufthansa should do to make this right.

How GetHuman-kenklein fixed the problem
After * hours of trying on the telephone and computer to reach the right person, I was very successful with the most helpful gentleman at Lufthansa who was able to solve my issue. He is a great Lufthansa employee and deserves recognition for all his great assistance. I cannot thank Lufthansa enough. Kenneth Klein
Do you have a customer issue as well?
We can help you get Lufthansa's attention and get better help faster. Tap below to get started.
Having Lufthansa issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-kenklein
Jul 2nd, 2018 - 5 years ago
GetHuman-kenklein shared how to fix
Seen by 14 customers so far
Similar issue to 421 others
0 customers following this
Items needed
Name on ticket
Booking reference
Billing address
Email address
Phone number


GetHuman-kenklein started working on this issue
Jul 2nd, 2018 9:19pm
GetHuman-kenklein confirmed the issue is fixed. Hooray!
Jul 4th, 2018 12:05am
GetHuman-kenklein confirmed the issue is fixed. Hooray!
Jul 4th, 2018 12:28am

Moving? We Make It Easy.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians