I am writing you concerning my flight LH*** on June **th from Orlando to Frankfurt wit...

GetHuman829430's customer service issue with Lufthansa from June 2018

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The issue in GetHuman829430's own words
I am writing you concerning my flight LH*** on June **th from Orlando to Frankfurt with a connecting flight to Venice (Marco Polo).*First let me state that I have always wanted to travel with your Airlines and was very happy when I found a flight that was affordable. I booked the flight for both myself and my sister.*The flight left Orlando MCO, late due to thunderstorms and I asked at the service desk if there would be a problem with our connecting flight and was assured that there would be no problem.*We got to Frankfurt and missed our connecting flight as well as a lot of other passengers (it was total chaos). Customer service booked us on a flight leaving at *:** as standby. The customer service rep informed us that only my sister could get on the flight, I would have to wait for another flight the next day since the next flight that left a little after nine was completely sold out. Needless to say, your customer service rep were not very nice, I would say that they were downright rude and my sister and I were not about to be separated in a foreign country where we cannot understand the language. They put * other passengers on the flight and left us off.*After that is when the rudeness really kicked in. We went back to customer service, who stated that they couldn't do anything for us, we would have to go back to the ticket counter to rebook our flight and get a hotel.*Let me say, I try not to talk badly about others but your customer service rep took rudeness to a new level. First, she took the note that we got from Customer Service, balled it up and threw it in the garbage. She then rebooked the ticket and proceeded to let us know that she did not have to rebook us new tickets since it was not Lufthansa fault. She stated that our flight was late arriving in Frankfurt however we were not late enough to miss our flight, it was all the fault of the German security that held us up. *I stated yes, the line were long and frustrating but if our flight was on time, I am sure we would have caught our connecting flight. I asked if Lufthansa would be giving us a hotel for the night, she said no and her manager agrees with her, there would be no accommodations since it was not Lufthansa fault.*I asked would they give us a voucher for meals since we were at the airport for over * hours, she was so blatantly rude, she stated did you not hear me say it was not Lufthansa*fault, you will not be getting a voucher. They were others who missed their flights as well and got vouchers for LUNCH and she would not even give a voucher for dinner. I can honestly state, I have never been made to feel like something that was stuck to the bottom of her shoes before.*My sister and I had to find accommodations for the night and pay for it through no fault of our own.*I WILL NEVER fly Lufthansa*again if i can help it ( so much for looking forward to flying with your airlines). People say that word of mouth marketing is the best form of free promotion and at this time, I can honestly say, I have nothing really good to say about Lufthansa

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Customer service issue
Reported by GetHuman829430
Jun 28th, 2018 - 5 years ago
Seen by 30 customers so far
Similar issue to 385 others
0 customers following this
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GetHuman829430 started working on this issue
Jun 28th, 2018 3:16pm
GetHuman829430 indicated the issue is not fixed yet.
Jul 1st, 2018 7:50pm

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