Our flight LH *** from Copenhagen to Frankfurt on * June **** scheduled to leave at...
GetHuman-zawifour's customer service issue with Lufthansa from June 2018
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The issue in GetHuman-zawifour's own words
Our flight LH *** from Copenhagen to Frankfurt on * June **** scheduled to leave at **.:** actually left at **:** because of thunderstorms at Frankfurt. As a result, we missed flight LH *** at **:** from Frankfurt to Boston. There were lines of at least a thousand people at Frankfurt airport seeking to reschedule and rebook flights. A Lufthansa representative told us to seek a hotel booking on our own because most of the hotels at the airport were already booked. We did so at about **:** on June *, ****. We are seeking reimbursement for the cost of the overnight hotel stay and for the taxi fare to and from Frankfurt airport, for which we have receipts.
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