we were scheduled for delivery of washer, dryer and gas stove today by lowe's today and...

GetHuman4101817's customer service issue with Lowes.com from December 2019

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The issue in GetHuman4101817's own words
we were scheduled for delivery of washer, dryer and gas stove today by lowe's today and we and daughter's friend waited all day as told to wait. i realize a $*,*** purchase is not much but three adults wasted whole day. we did not receive a call till * pm when they were supposed to call * am. i called the truck's cell phone but message then goes to machine which is full. then they call just now and the truck mystically broke. no, not possible. i called store at * pm and they said coming. now the driver calls and says not plausable story that truck broke. at * pm they told us we were next delivery. like idiots we wasted whole day. they scheduled too many deliveries and driver wants to go home, but lack of communications and disorganized route planning and not calling in morning is unforgiveable. then after ** minutes no answer on phone line. location ****

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Customer service issue
Reported by GetHuman4101817
Dec 16th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 209 others
0 customers following this


GetHuman4101817 started working on this issue
Dec 16th, 2019 1:46am