My concern about your service is historical. I have a delivery ordered which is suppos...

GetHuman5904060's customer service issue with Lowe's from March 2021

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Account name, Delivery Address, Account phone number, Account email address, Order number, and Order date
The issue in GetHuman5904060's own words
My concern about your service is historical. I have a delivery ordered which is supposed to be delivered today. They start calling about *:** call. I started calling them at **:**am and in this order: I let the phone ring in the delivery department until it went out (you get transferred by the answering system) I called back for the manager of the day twice. I then called for the store manger twice and the line went right to the dysfunction beep. I called for lumber and supplies asked for a per son called 'Dave' which has been the only conscientious associate I've encountered in years...but no answer. Then I called your '***' number and got put on hold. Lowe's is the only game in my town. It would be an excellent place for a Home Improvement Center but in the *** years, Lowe's has failed me remarkably. Sometimes I am forced to get a delivery from a Home Depot in Little Rock, about ** miles away, but that's certainly not convenient, now is it? I've spent $****s at your Pine Bluff site, and it has seldom been pleasant experience. I have been an executive in the retail industry for years, but I started at the bottom opening stores. It's not like I don't recognize sheer incompetence and poor training when I experience it. All I want today is to get my delivery when it's not raining. I have given up any hope that I'll ever talk to a human being unless I go to the store, ** miles away, and confront someone. That's the only way I've been able resolve the numerous delivery issues that I've had over the years, whether it's major appliances or raw material. How can you help?

GetHuman5904060 did not yet indicate what Lowe's should do to make this right.

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Customer service issue
Reported by GetHuman5904060
Mar 30th, 2021 - a year ago
Not resolved
Seen by 12 customers so far
Similar issue to 1186 others
0 customers following this


GetHuman5904060 started working on this issue
Mar 30th, 2021 3:32pm

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