Lowe's Customer Service Issues

On December 9, [redacted], I attempted to purchase a Dewalt Jigsaw during a sale at the store but unfortunately, they were out of stock. The promotion was amazing - receive a free saw with the purchase of batteries. Felix advised me to visit customer service and make the payment for the offer, assuring me they would contact me once it arrived. After not receiving any updates, I decided to reach out. Shockingly, I was told that I had already claimed the saw, even though none were available. I promptly sought out the manager, James Stout, who was incredibly helpful. Understanding the situation, he searched other locations and managed to secure one from a different store. I am truly astonished by his dedication! This jigsaw was the sole item my husband desired for Christmas and thanks to James, he can now unwrap it on Christmas morning. His exceptional service deserves recognition. A big thank you to James Stout for going above and beyond!

I am Carla Riggs. I am seeking assistance to combine or remove the multiple "MyLowes" accounts linked to my family in your system. I am requesting only one account to avoid confusion at checkout in my local Lowes store in Longview, Texas. Despite providing our phone number ([redacted]), we face difficulty in saving receipts to "MyLowes" due to multiple listed accounts. This has resulted in missing records of numerous purchases over the years. Staff at the store have informed me multiple times that combining or removing accounts is not possible, which I find frustrating. We all reside at [redacted] Scarlet Oak Rd, Gilmer, TX [redacted], and share the [redacted] phone number and [redacted] email for account notifications. Your help in resolving this issue would be greatly appreciated.

I submitted a rebate form for some paint I bought at Lowe’s, and it took months for it to get approved due to COVID delays. I finally got my $10 rebate, but there was no expiration date mentioned. However, when I went to use it, I only received $2 because the rebate had expired. I reached out multiple times to inquire about my missing $10, only to be told about the expiration date. This kind of business practice seems unprofessional and misleading. Offering a rebate without clear terms is frustrating. I will share my experience with others to inform them about these misleading rebates.

I recently purchased a Kichler Barrington 3-light vanity fixture with product number [redacted] from Lowe's. Upon opening the box, I discovered that two out of the three globes intended to go around the light bulbs were damaged. One appears cracked, and the other is completely broken. Since the product was already installed when I noticed the issue, I suspect the damage occurred during shipping. I have photos of the damaged globes and the box in its original condition before unpacking. I am seeking assistance to replace the two broken globes. I can provide a copy of the receipt from Lowe's to verify my purchase if necessary.

Hello, I'm Bob Millan, a Lowes millwork installer. I am awaiting contact to provide my vendor number. I am seeking clarity on the firm recertification for RRP. Installers like myself have received a "letter of intent." My understanding is that Lowes may consolidate multiple stores under one contractor, requiring other contractors to either subcontract to the selected one or withdraw. I faced a similar situation with Home Depot years ago. I seek clarification on the purpose of this letter to avoid unnecessary spending on the $[redacted] firm recertification if it may not be utilized. If you are unable to address my query, kindly direct me to someone who can assist. Regards, Bob Millan of Bob Millan Carpentry LLC.

I tried to purchase an item from your website, but it's currently out of stock. After entering my details to be notified about its availability, I called to inquire about when it will be back in stock. I had hoped to buy this item last year and at the beginning of the holiday season this year as I already have two matching items. I requested a phone call back to avoid waiting on hold. Although I spent a considerable amount of time on the chat line and received information on how to place a special order, the representative who called me back was quite rude and unhelpful. I am dissatisfied with the customer service experience. Please contact me to resolve this matter if I am to consider shopping at Lowes in the future. Thank you.

Hello, I recently bought and installed vanity #[redacted] from Allen and Roth. I was informed by Lowes chat that a side splash was available for this vanity, but after searching, I couldn't find it. I've contacted both Lowes and the manufacturer with no success. Due to plumbing modifications, I can't return the vanity. Although the local store will replace the broken slides, they can only exchange the top for an in-stock one with a splash, which is wider than the original, causing issues. I invested around $[redacted] in this unit and want to complete my bathroom without further complications. Any suggestions on how to move forward would be greatly appreciated.

Order placed on 11/01/[redacted] with Order #:[redacted]82 for a total of $[redacted].96. It's been over two months since I made the purchase, and I'm still waiting for my shutters. Initially informed they would be available around the first week of January [redacted], I am struggling to get updates from my local Lowes in Shortpump - Richmond. The repeated authorization and release of $[redacted].96 by Lowes is causing confusion in my bank account, leading to overdrafts as the funds are unpredictably taken. The local store mentions the hold must remain for the order to progress. I need clarity on when I can expect the shutters without further deductions from Lowes. This frustrating experience needs attention from the corporate office. I seek assistance in resolving this issue promptly as I await the shipment of my order placed long ago. -J.M.R.

I contacted Samsung at 1-[redacted] regarding my five-year extended warranty, only to be directed to my dishwasher store for repair scheduling. When I called Lowe's in Steubenville, they referred me back to the Samsung number. I requested to speak to the manager, but was informed that the store had no record of my appliance purchase and extended warranty, both totaling $2,[redacted].42. They asked me to show my receipt, which I have. I am surprised that the store did not keep this essential information on file. This situation is unprecedented in my previous experiences with similar purchases.

I need assistance with an order I placed. I wanted my entire order to be shipped to my home, but two items were mistakenly set for in-store pickup at the Enterprise Alabama location instead of my local Dothan Alabama (Ross Clark Circle) store. I request to have the pickup location changed to the Dothan store for this order and future ones. It would be beneficial if customers could adjust the pickup location on the order confirmation page. I understand that item availability may vary by store and cause delays. Please contact me at [redacted] (cell) to resolve this matter so I can pick up the items at the Dothan store today if they are available. Thank you for your assistance!

I have encountered multiple issues when ordering a lawn mower from Lowe's in Vero Beach. Despite receiving the wrong item multiple times, the latest mower they sent was electric instead of the R110 I had returned. After requesting a pick-up for the incorrect mower and expressing my desire not to receive another replacement, they assured me the charge would be removed promptly. However, the $[redacted].00 charge is still on my credit card, accruing interest. Contacting the store has been challenging, as they do not answer calls and constantly place me on hold without assisting. I am seeking assistance in resolving this matter promptly as promised by Chris from delivery, who mentioned crediting my account upon receiving the electric mower back. The R110 was picked up the week of January 22nd, and I am eager to receive my refund.

I purchased a new fridge on 11/4/[redacted] and unfortunately, it stopped cooling on 12/23/20. After contacting the local store where I bought it, they referred me to the service provider, R & R Appliances ([redacted]). The service provider confirmed the compressor issue and scheduled a repair for Jan 1. However, no one showed up on that day and when I inquired, they rescheduled for 2/5. On 2/5, the technician arrived without the necessary compressor and couldn't provide a return date. After several setbacks, the service is now postponed to 2/5, between 12-5. Unfortunately, the service got canceled last minute due to the technician's hospitalization without a clear timeline for a rescheduled visit. I contacted customer service for help, and now they are requesting an additional 30 days for the repair. This extended delay is incredibly frustrating since I have been fridge-less for over a month now after only enjoying it for less than 60 days. As a loyal Lowe's customer, I'm highly disappointed with this unacceptable situation.

I have been involved in a claim since my first payment in December [redacted]. I am close to settlement, but the builder Lowe's allowed me to choose is still awaiting payment since November. He conducts most of his business with Lowe's, but this delay is causing him to consider ending the relationship. I was informed two weeks ago that a final payment of over $30,[redacted] was on its way to me, of which I received $3,[redacted] last Friday. I have tried contacting my claims representative, Zachary Groce, but have not received a response. Zachary has been helpful, but I am unsure if this falls under his responsibility or if it has been passed onto someone else. I have fulfilled my obligations and have been patient despite a very challenging experience of being out of my home for 18 months and additional three months for repairs on the original work. Please assist me in resolving this matter. Thank you, Jan F. Hill.

I bought a Christmas reindeer set ([redacted]) on Nov. 27, [redacted]. Upon opening it, I discovered that it was covered in loose glitter that easily came off during assembly. I packed it up to return it after the holidays to avoid the crowds. To my surprise, when I tried to return it on Jan. 2nd, still within the standard 90-day return period, I was told it needed to be returned by Dec. 31st as it is considered a "winter holiday seasonal item." I do not remember seeing this restriction displayed while I was shopping in the store. Despite being a long-time Lowe's customer, I was unaware of this policy because I usually rely on the in-store information. I believe that Lowe's should make this policy more visible to customers to avoid misunderstandings in the future. Thank you for your attention to this matter.

I am a frequent shopper at Lowe's, visiting at least three days a week. Nevertheless, I am deeply disappointed by the handling of a recent situation. While shopping over a month ago, a gentleman offered to sell me a gift card he had received from Lowe's for $[redacted] in cash. When I verified the card's balance at the customer service counter, it had $[redacted]. However, upon attempting to purchase the card, I was informed it was an in-store credit only and could not be transferred. Despite working hard for my money, I was shocked to be told I couldn't use it as intended. The Lowe's in Issaquah, WA, refused to help resolve the issue. If this matter is not rectified, I'll be taking my business elsewhere and informing my fellow construction colleagues to do the same. This situation has left me feeling undervalued as a customer.

My spouse and I bought a dishwasher at the Lowes store in Carnegie, PA. We applied for a credit card and received a 10% discount due to a service issue with the credit department. When I tried to pay my bill using gift cards on Sunday, February 7th, I was informed that it goes against company policy. This made me uneasy as if I had done something wrong with the gift cards. The staff couldn't provide a satisfactory explanation for not accepting gift cards. I have the gift card receipts and just want to settle my bill. I believe there should be a solution to this matter. I have been a loyal Lowes customer for many years and hope for a positive resolution to this problem. My only intention is to clear my bill. - Joe F.

As a long-standing customer of Lowes, I recently visited the Bartonsville, PA store to purchase lumber for a coffee table project. Unfortunately, my experience was disappointing. Despite the "Top Choice" label, the pine boards I sifted through were mostly warped, twisted, or damaged. After much effort, I managed to select about 10 boards, with only one being of acceptable quality. The remaining boards were subpar, resembling items typically found in a discounted junk pile. Not only are the prices on the rise, but the overall quality has significantly declined. It is disheartening to witness such a decline in the products offered. I hope that Lowes can address these issues and restore the usual standard of quality they are known for. - C.W., Tannersville

I have bought 6 Harbor Breeze fans throughout the years. Recently, the LED component of my Mazon fan stopped working after 2 years. The specific part I need is Item [redacted], Model [redacted], Part [redacted]ww. I have tried contacting [redacted] via email but received no response. When calling [redacted], I encountered language barriers with the representatives who couldn't find the part despite the store's assistance. I am disappointed by the lack of availability for the part given the ongoing sale of the Mazon model. Perhaps reviewing my past purchases might help. Despite my loyalty, the unaddressed issue has led me to cancel my Lowe's credit card and switch to shopping at Home Depot.

Good afternoon, I recently received a storage cabinet that came with bolts and screws for assembly. Regrettably, the pieces meant to support the shelves didn't fit properly, causing one shelf to fall and damage the corners. I am seeking help to obtain replacement parts for my cabinet. I have photos and the order details available for reference. I've attempted to reach out to Customer Service and the store but have been unsuccessful due to busy phone lines. Any assistance with this matter would be highly appreciated. Thank you. Best, Gloria C.

I am extremely dissatisfied with the device I received from the Vernon Hills, IL store. I ordered measurements for vertical blinds on 1/4/21. After multiple trips to the store and issues with the installation process, including being sold the wrong products and experiencing delays, the blinds were finally installed after significant inconvenience. Unfortunately, I was also sold an extra set of blinds that were cut incorrectly and are unusable. I will be returning them for a full refund. The entire experience took over two months from my initial visit and left me very frustrated with the lack of customer service and disregard for my time and effort. I have lost trust in Lowe's and will not be a returning customer. - Janice J.