Lowe's Customer Service Issues

I am having trouble with an online order I placed on April 27, [redacted], for an 8.5-Amp 11-inch Corded Electric Cultivator totaling $[redacted].35. I have been told multiple times that it was on its way, but today they said it had been delivered. I never received it and now they are saying the money was refunded to a closed account, which I don't believe. The customer service lady was rude and unhelpful, even hanging up on me. I just want the item I paid for and am frustrated with the situation as I am on a tight budget being on disability. I don't want to pay $20 more for a similar product with a smaller motor. I am still waiting for a resolution after being promised someone will look into it and get back to me in a couple of days. My order number is [redacted]35, and my contact is Mrdsq1@redacted and [redacted]. It's disappointing to go through this when I've saved hard for this purchase.

I recently purchased a dryer from your Streetsboro store in Ohio. The delivery was scheduled for 1 p.m. today, but the delivery team couldn't get it inside my house. They advised me to request a flat panel for the back of the dryer. Upon visiting the store, I was informed they didn't have any in stock, and I requested a refund. The store mentioned that the dryer was still on the truck and suggested I return tomorrow. I sought assistance from Home Depot, where Tim confirmed the necessity of removing the back panel. After measuring, I discovered the dryer could fit through the front door if certain adjustments were made. Despite not receiving a veteran's discount, I hope to resolve this promptly as my son relies on the dryer for his medical supplies. Kindly contact me at [redacted] to discuss further; please leave a message as we screen our calls. Thank you for your attention to this matter.

Hello everyone, I discovered today that as a retiree of 30 years from the USMC, I am eligible for a 10% veteran's discount at Lowe's. However, I was informed that I need to apply for this discount using a smartphone, which I do not own. The helpful customer service representative mentioned that all of my purchases from the last 30 days would qualify for the discount, totaling over $[redacted] after returns. My purchases were a mix of online and in-store transactions at the Frederick, Maryland branch. Even though I don't have a Lowe's credit card and have always used my Visa card for payments, I was asked to provide my military service ID at the service desk. Unfortunately, the staff member there explained that she couldn't register me for the discount anymore. She shared the customer service telephone number with me, and while searching for more info, I found this email service and decided to give it a try. For further assistance, you can also reach me at [redacted]. Regards, DL

Hello! My husband and I reside in Oroville, CA and recently purchased window blinds from your Chico store on 10/21/20. The associate, Betty, was extremely helpful and patient during the selection process. We ordered a three-blind set-up for our 8' x 46" living room window and a two-piece set for our 6' dining room window. Unfortunately, upon installation, we noticed quality issues with the blinds. The blinds are difficult to operate and the slats do not line up properly. We are reaching out to inquire about the possibility of returning the blinds for a full refund to our debit card. We value your store and have always had positive experiences until now. We hope for a resolution before making the trip back to Chico. Thank you for considering our request. Purchase Information: LOWE'S HOME CENTERS, LLC [redacted] FOREST AVE CHICO, CA [redacted] PO# [redacted]30 INVOICE [redacted] TOTAL: $[redacted].00 Debit ending in [redacted] (Jeffrey K. Ogden) - and wife, Thea

I placed an order online for in-store pickup, including storm doors and a staple gun using gift cards for a project. Upon arrival, only two items were ready, and the remaining ones were canceled without my knowledge. Despite being told I would be notified when ready, I never received any updates. When I checked, I found the items canceled and my gift card balances at $0. I suspect it was due to limited supply from COVID, but I expected a refund on my gift cards. I reached out to Lowe's customer support twice via email but haven't heard back. I simply want the funds for the canceled items refunded to my gift cards to proceed with my project. Thank you.

Lowes in Kokomo, IN, I am Brian K. Ashba. My Mother, Martha J. Ashba, paid for Windows and their Installation on October 26. She was promised a Nov. 9 installation, but now we were informed they won't be in until Nov. 22. This delay is unacceptable, especially considering my Mother's age. I will be sharing this experience with my followers at AP103 Productions to warn them against ordering from Lowes. I insist the windows are installed this upcoming week as previously requested. Please no more excuses. If there are further delays, consider providing a discount or interest on the funds held for five weeks. You can reach me at [redacted] or [redacted]. This situation is truly disappointing. - Brian K. Ashba

While browsing your website for a mechanic's tool set, I was disappointed to find that I couldn't see a detailed list of the sockets and wrenches included in each set. The sets only provided the total quantity of tools without specifying the sizes. Wanting to make an informed purchase, I visited my local Lowe's to check the actual boxes, as they displayed the complete contents. Unfortunately, this information wasn't available online. At the store, while trying to view the content list on the box, I accidentally set off the security buzzer. A salesman approached and after explaining my objective, he only read the total amount of tools on the box, which was not very helpful. It was frustrating to not be able to compare the full contents of the product either online or in-store. The salesman's lack of assistance left me feeling dissatisfied with the shopping experience.

I purchased a refrigerator freezer this April that hasn't worked since day one. The manufacturer declared it unrepairable and refunded the original payment. After waiting for over a month for a replacement, I found out it's on backorder until February. Since I now live further from the store, the manager refused delivery and won't allow me to pick up a unit from a closer location. Despite the inconvenience of not having a working fridge for so long, they insisted I stick to their store and even suggested I rent a truck if I do choose to pick it up myself.

I received a damaged stove at my address. The delivery personnel were dismissive about the big dent, suggesting I either accept it or call for a discount. I tried calling customer service at Lowe's, but was unable to reach them. As a result, I have to go in person to address the issue with the damaged stove.

I placed a special order at the Lowe's on Caroline Street on 10/8. When I followed up two weeks later, I was told the order was lost. After reordering, I received emails about the delivery, but it never arrived. I faced issues where the order was incomplete or there were "glitches." Despite numerous phone calls to the store and the delivery company, nobody answered. After contacting the corporate office, Stephanie G. stood out as the only helpful person. She eventually managed to get my order delivered on 11/21 after a total of 3+ hours on the phone. I faced countless frustrations and delays affecting my contractor's schedule. While the experience was extremely disappointing, Stephanie's exceptional assistance stands out. Though I won't be using Lowe's for future orders, her efforts deserve recognition and appreciation.

I bought carpeting in May, and now I am noticing lines appearing in various parts of it. I contacted the Lowe's carpet department in Belle Vernon, PA, and they sent someone to inspect it. The person said the lines were due to how it was rolled and that they should disappear over time. However, I am not satisfied with this explanation as I don't want to see lines on my new carpet every day. I have requested for the current carpet to be removed and replaced as soon as possible. I have had to follow up multiple times, and I am really eager for this issue to be resolved promptly.

I inquired about the Levelor Labor Day Weekend Sale on September 3, [redacted], which offered a 40% discount on blinds with special order and installation available. I placed an order for blinds, but the regular white ones were not available. I then ordered 1 1/2" wood Levelor blinds based on the advice of the second installer as the first outfit was fired by Lowe's. Unfortunately, the Levelor Wood Blinds in 1 1/2" are also not available. Despite multiple attempts, I have been unable to speak to the store manager. A few other "managers" and Lowe's Home Decor staff were unavailable due to various reasons. I have already made the payment for the blinds, but they have not been delivered as promised. Jennifer from Lowe's mentioned that FedEx would be delivering them today, but they have not arrived. I have been a loyal customer of Lowe's on Lincoln St in Worcester, MA for many years.

I returned an item without a receipt and received a store credit, which I used partially that day and attempted to use again a few days later. There was an issue with the information in the system, possibly due to incorrect details copied from my ID when I made the return. An employee at Lowe's provided me with a customer service number to address the problem. I spoke to a representative who mentioned sending a new store credit card, but I have not received it yet.

I recently had Lowe’s Home Services install my bathroom floor, and it was a complete disaster. The installer not only left the job incomplete but also ended up breaking my toilet during the reinstallation process. After he left and I discovered water leaking into my basement, I had to hire a plumber who mentioned that the new parts were never used and a flange was broken. It has been several weeks, and I have yet to receive my $[redacted].00 refund, despite multiple phone calls and visits to the store. I am extremely disappointed with the handling of this situation by Lowe’s. I feel compelled to warn others about the quality of work provided by Hunter Flooring, the company Lowe’s used for the installation. Fortunately, I made the payment with a credit card which offers some protection in such situations.

I need to return an item, but there was no label included. Although the product is fine, it's not the correct part. I placed the order on November 25th and only received a portion to attempt installation. Order number is [redacted]81, and the invoice number is 93526day. I tried reaching out via chat, only to be directed to the phone line where I waited for almost half an hour but couldn't stay on. I'm unable to visit the store currently, which is why I placed the order online. I appreciate any assistance you can provide. Thank you. -Scher C. from Brighton, MI

I'm looking for a product that can hold the shower head closer to my husband while he showers. He currently needs to sit on a stool to shower, and the shower head goes all over the place when left hanging in the tub. He has to stand to rinse any part of himself, which is difficult. If there's a contraption that can solve this issue, please advise. Merry Christmas and God Bless. - Fran C.

Today, my husband and I visited Lowe’s to buy caulk for a ceiling hole. We chose a marked-down product, but at checkout, it rang up at full price. We were told to get a refund and buy the correct item. After discovering the boxes were mislabeled, we endured a long wait at customer service. Despite the clerks attempting to help, they couldn't resolve the issue and we left with the wrong product. It was frustrating to deal with the ineffective customer service. Three years ago, we bought appliances from Lowe’s, which turned into a nightmare due to ordering errors. The outdated system caused us to receive incorrect items. We warned our neighbor, but she faced the same issue. Lowe’s needs to improve their system, and perhaps seek advice from Home Depot. Disappointed, we regret not choosing Home Depot instead of returning to Lowe’s today. Disappointed in Lowe’s service and our decision to return.

I recently discovered that there is a recall on the Craftsman pole saw CME CSP [redacted] that I bought back in May [redacted]. When I contacted the recall hotline, they informed me that I am only eligible to receive a small repair kit to address the issue. However, I explained that we stopped using the pole saw due to safety concerns as it felt unstable and had a tendency to kick back, posing a risk of falling on us during operation. The representative was unhelpful and directed me to contact Lowes. I am unsure of what steps I can take to address this issue and would appreciate any advice on how to proceed. Thank you, Mary C. [redacted]

I recently visited the Highland Lowes on Grand River in Highland, Michigan to purchase a live tree. Upon arrival, I was informed that there would be a short wait. After waiting for 35 minutes, I requested to speak to a manager. The person I spoke to, who claimed to be the manager, was unprofessional and dismissive. Despite expressing my dissatisfaction after waiting for 45 minutes, there was no apology offered. At that point, I had already paid for the tree, so a helpful young lady and I decided to load and trim it ourselves. The lack of customer service and attitude displayed by the staff was disappointing. This experience has made me hesitant to return to this store in the future.

Dear Lowe's, I am reaching out from the Etoile Volunteer Fire Department to request your support. Our community is small, with less than 2,[redacted] residents, many of whom are in need. We have a school and a food pantry catering to families in need, with a large percentage living below the poverty line, particularly senior citizens. We are planning a smoke detector drive to install these crucial safety devices for those who may not have them. Could Lowe's consider donating smoke detectors to help us protect our community members? Thank you for your consideration. Sincerely, Jan Amen Public Information Officer Etoile Volunteer Fire Department