Just like to tell you about are experience with your Hanover pa store. Bought a new sto...

GetHuman-tjesko's customer service issue with Lowe's from July 2020

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The issue in GetHuman-tjesko's own words
Just like to tell you about are experience with your Hanover pa store. Bought a new stove and refrig. and was told it would be in in July,we were fine with that . We did understand that with the stuff going on it would be awhile,so we bought them. Then the.day came when we were told they were in and they would call later with a time of delivery,then got the call and was told refrig. was not in. I called back to see why we were told it was in and it wasnt,but again was told that it was in but now it was to late to set up a time for delivery(are refrig. was out for a month so we were kinda of upset about this,so I call in the a.m. and was told again that it was not in. Hate to say it like this but what kind of people do you have working for you that they can even figure out if a refrig. was in or not . So I got in touch with the guy we bought it from ( by the way this man needs a raise he was the best in your store his name is Dave and he was the only person that new what he was doing ) he told me he left a note with the delivery dept. to tell them exactly were it is and they still didn't find it (don't know if they are just lazy or stupid) . We did get it delivered but after all this hassle I don't think we will be doing much more shopping for big store items like that(which is to bad because we are in the middle of replacing all of are stuff right now and adding on to the house,really glad home depot is in Hanover also) really can't stress enough that Dave in appliances needs to be recognized as your best employee at the store (most likely still wouldn't have the items if he was not there . There it is I think you should really maybe train your people a little better or maybe realize that you need people that are capable of doing there job instead of just hireing anyone that will take the job

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Lowe's

Customer service issue
Reported by GetHuman-tjesko
Jul 13th, 2020 - 9 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 1240 others
0 customers following this

Timeline

GetHuman-tjesko started working on this issue
Jul 13th, 2020 4:25pm