Lowe's Customer Service Issues

Regarding Military Discount I attempted to register for the military discount using my email address ([redacted]) and phone number [redacted], but encountered issues. After speaking with customer service for 2 1/2 hours, I was advised to visit a local store. Unfortunately, even after spending 1 1/2 hours at the store, they couldn't resolve the IT-related matter. I am frustrated and seeking assistance to finalize my registration for the military discount. I hope to hear back soon to resolve this matter. My details are as follows: Name: Gerry Renke Email: [redacted] Phone: [redacted] I am eager to resolve this issue and appreciate your help in getting me registered for the military discount. Thank you for your assistance. Gerry Renke

Subject: Order Issues at Lowes Seabrook, NH Dear Customer Service, I am writing to express my frustration with our recent order #[redacted] and #[redacted] placed at the Seabrook, NH Lowes store on July 3, [redacted]. Despite being promised delivery on August 1, we received a disappointing last-minute cancellation on July 31. Numerous attempts to contact the store by phone failed, leading me to visit in person for answers. While a sales associate arranged delivery for the range on August 2, there is still uncertainty about the refrigerator and dishwasher. The lack of a confirmed delivery date is unacceptable given that payment has already been made. We urgently need resolution on this matter. Furthermore, our account telephone number appears to be incorrect ([redacted]). Despite attempts, we have been unable to update it successfully. Thank you for your attention to these issues. Sincerely, A.C. Yeaton

Today, my neighbors received a delivery from Lowes. To my surprise, the driver decided to perform multiple turns in my front yard rather than backing up or down our shared long straight driveway. I confronted the driver about this behavior, and although he initially apologized, he then excused his actions by claiming he couldn't back up the driveway. This response was unacceptable in my opinion, and I informed him of it. The driver left hastily after a brief exchange, while the other delivery person seemed to be recording the interaction. Thankfully, there doesn't seem to be any significant damage to the ground. I hope that Lowes will address this issue promptly. It was quite frustrating not only dealing with the delivery driver's behavior but also waiting for customer service for 30 minutes only to be disconnected. The delivery in question took place at [redacted] East Hardies Road, GIBSONIA [redacted], around 4:15 pm today. I would appreciate it if Lowe’s customer service could reach out to me via email.

I visited Lowes in Spring, TX, in the Louetta area to purchase OOPS Paint. Initially priced at $30, I requested a discount as it had been there for a while, and CJ approved a reduced price of $20, indicating it on the lid. Upon returning to buy the paint, after informing the managers of the approved price, they refused to honor it. Instead, they raised the price to $75, causing me frustration due to the conflicting information. Despite trying to ensure everyone was aware and on the same page, the managers were unhelpful and even rude, mishandling the situation. I felt let down by their lack of transparency and professionalism.

I recently visited the Lowe's store in East El Paso and was surprised to find a notice in Spanish on my receipt with no English translation. Despite having a Hispanic name, I do not speak much Spanish. The notice thanked me for my purchase and mentioned an online survey but did not provide a link. I found it concerning that the store assumed I could only read Spanish due to my name and that there was no survey link included. This experience, along with other negative encounters with store managers, has made me reconsider shopping at Lowe's. I prefer Home Depot, but visited Lowe's due to product availability. I urge the manager, Jose Canales, to ensure both English and Spanish are given equal importance in customer communications. Including a survey link would also better engage patrons and provide valuable feedback. I hope these issues are addressed promptly to improve the customer experience at the store. Thank you for your attention to this matter. Arturo O. [redacted]

I bought a storage cabinet from store #[redacted] on 8/10/[redacted]. When I inspected it, the box was torn and re-taped. Despite this, I decided to purchase it. Upon opening the package at home, it was clear the item had been previously returned and restocked. The parts bag was torn and pieces were loose inside, with some components missing. I cross-checked the parts with the list and realized the absence of several items. The store failed to ensure all parts were intact before reselling it, leading to my disappointment. I had to return the flawed product to the store, but they had no replacement stock available that day.

I recently purchased a Kobalt 20-inch 40V Lithium-ion mower and I am extremely satisfied with its performance. I appreciate the eco-friendly design that eliminates the need for gas, oil, spark plugs, and carbon exhaust. However, I came across rumors online about Kobalt possibly going out of business which concerns me. I believe there's great potential for expansion and diversification. Imagine a mini-bike powered by a lithium-ion battery as a global product, benefiting various cities worldwide by reducing carbon emissions. The convenience of carrying and recharging the batteries makes them versatile and cost-effective. I strongly encourage the company to consider this idea for a new product line. Instead of closing down, I urge Kobalt to grow and explore new opportunities. Producing items locally in the USA or Canada could be a strategic move. I hope this message reaches someone who can consider these suggestions seriously for the company's future success.

Dear Lowes Customer Service, On July 12, [redacted], I placed an online order for a ReliaBilt Steel Door (item #[redacted]) from Lowes, order #[redacted]12. The door description mentioned an "Internal 12-in solid wood lock block and a hidden reinforced steel plate in the door frame to improve security against forced entry." However, the door I received does not match this description. It lacks the solid wood block and is primarily filled with soft foam, except for a 1-inch wood strip. I only noticed this discrepancy after the old doorframe was removed during installation. In my attempts to address this with Jeld-Wen, the supposed manufacturer listed on the door, they denied making this product. I am concerned about the lack of security the current door provides and would appreciate either a replacement door that meets the original description or a refund. I am willing to provide pictures to illustrate the issue. I urge Lowes to rectify this situation promptly, as I feel misled and let down by the inaccurate product description. Your assistance in resolving this matter would be greatly appreciated. Thank you, L.T.

I had an issue with an order in the flooring department at the Michigan City store. I made an order after measuring, and was told the flooring would take 5 to 7 days to arrive since it was not in stock. I received a call on Sunday, August 2nd, to pay for and pick up the flooring. When I went to the store on August 11th, the flooring was incorrect. The clerk placed a new order for the correct flooring, with another 5 to 7 days until arrival, but I was asked to pay immediately. I disagreed with the department manager due to their mistake. After a disagreement, I decided to cancel the order. I hope this issue can be resolved as I am a long-time customer. Thank you, B. Noojin

I am seeking to update my information for the Lowe’s military discount program. I successfully submitted my DD-[redacted] online with my social security number and service number redacted. However, I received a message stating my request could not be processed due to missing information, likely my service number. I then attempted to submit a new copy with only my social security number hidden, but the website did not allow it. I have been a beneficiary of the Lowe’s military discount for years, so I am unsure why there is an issue now. Local store customer service denies involvement in military discount matters. Where should I proceed from here? Any help would be greatly appreciated.

Hello, I am experiencing issues with an order I placed for a door for our back patio. Despite delays due to the current circumstances, the screen that was supposed to come with it had multiple issues. Initially, it wasn't ordered at all, resulting in a wait. When installers finally came, they discovered the screen was the wrong size and only one panel, instead of the required two. The same scenario repeated today, with the screen being too tall and having only one panel. This has led to wasted time for both the installers and me. I am seeking a refund and assurance that the issue will be rectified properly on the fourth attempt. Thank you, Kerri K.

On July 8, I placed an order for a GE front loader washer (item # [redacted]) and a GE dryer (item # [redacted]) from Lowe’s in Lewes, Delaware. The delivery was scheduled for July 30. However, I received a top loader washer instead of the front loader I ordered. I visited the store on August 1, explained the situation to the Appliance manager, and requested the correct washer to be delivered along with a different dryer. I was informed that I needed to pay for the second dryer and would be refunded upon returning the original one. I have received an email confirming the delivery of the new dryer on August 19 but there has been no mention of the correct washer or the return process for the first dryer. I have tried reaching out to the store via phone, but have been unsuccessful in getting a response from Appliances, Returns, or Customer Service. I would appreciate any assistance.

This is the second Kobalt compressor I have purchased. The first one stopped working after two weeks of use. I got it replaced, and then the second one started having the same issue after just three hours of use in the summer of [redacted]. It starts up slowly, runs for a bit, then shuts down. When I try to restart it, the motor struggles and makes a strange noise. I'm unable to locate my receipt, but when I contacted the store, they mentioned that with proof of purchase, they would replace the motor. It was a 20-gallon model with the number [redacted].

I purchased a Hisense Dehumidifier model DH7019K1G on May 25, [redacted], along with a Protection Plan. The dehumidifier recently started flashing a code, and despite attempting to resolve the issue over the phone with Hisense, it was unsuccessful. I contacted Lowe's, and they advised me to reach out to Hisense, who provided me with a form for returning the product. I have sent the item back to them and now await a replacement, which may take a few weeks. I am disappointed that I could not exchange it at the store given that I have a protection plan that I paid $49.97 for. I feel frustrated as the dehumidifier seems unusable and I believe that an alternative brand should be considered for sale. The promise of "IF YOUR PRODUCT CAN'T BE FIXED, WE'LL REPLACE IT," as stated in the protection plan, does not seem to hold true in this case. Thank you, Derek Lyons, Howell, MI.

I bought a Birchwood countertop from Lowe's Store #[redacted] on Craig Road in NW Las Vegas, NV on 8/3/20. When I unwrapped it for installation, I noticed it was bowed. Since I don't have a suitable vehicle to return it, I visited Lowe's on 8/20/20 to request a replacement pick up. They agreed but asked for $79, which seems excessive since I could rent a truck for less. I feel this cost shouldn't fall on me. Additionally, I wasn't given the chance to discuss the matter with the manager. A helpful lady at the return desk offered to inquire, and the manager's response was as mentioned. Any thoughts on how I should proceed? I'm a 71-year-old veteran living alone.

I placed an order for 74 units of the 16-foot Madeira Square Composite Deck Board from Lowe's, but upon receiving my order, I discovered that only 46 boards were included. Despite waiting for months to obtain the shipment and facing delays during pickup, 28 boards are missing, amounting to $2,[redacted] worth of product that I paid for but did not receive. The incomplete delivery has left my deck half completed, and I believe that by checking their inventory, Lowe's could identify the discrepancy. Customer: W. Duffy Order Number: [redacted] Product: Trex Select 16-ft Madeira Square Composite Deck Board Ordered Quantity: 74 boards Received Quantity: 46 boards

I received a refrigerator delivery from Lowes in Orlando, Florida today. One of the delivery guys was arrogant and disrespectful. While one guy was on the phone outside for 15 minutes, the other left my refrigerator sitting in the street. When I inquired about the delay, he warned me not to get an attitude or he would leave and advised me to reschedule delivery. He later entered my house and yelled at me. Communicating poorly in English, he mentioned having an emergency. When I asked for protective pads, he didn't understand; he also struggled to put on the booties I requested. Overall, the delivery was unprofessional and disappointing. I am reconsidering using Lowes for future deliveries.

I've spent 3.5 hours trying to find a store near me ([redacted]) to inquire about a grill I'm interested in. After calling 6 locations, none of them have answered the phone in any department. Being handicapped, it's challenging to drive around aimlessly. This has been the worst customer experience ever. Please improve your service or risk losing customers to Home Depo. Just answer the phone! If you have a contact number, please share it. My next step is reaching out to your CEO, Robert Niblock. Thank you.

I am informing Lowe’s store #[redacted] at [redacted] Pleasant Grove Rd., Mt. Juliet, TN, and Lowe’s Corporate about an issue regarding project #[redacted]93 on 8/4/[redacted]. The salesperson involved is Debbie Dilehay. I have already paid for the job in full and I am not seeking a refund, but instead, I would like the job to be completed as per the contract. Izzy, the assistant store manager, tried to assist by speaking with Byron Mallory, the installer, who proposed a solution where the installing company would cover half of the cost if Lowe’s covered the other half for a 2’x3’ piece specified in the contract. According to TN state law, there is a 60-day period for resolution. I have had to postpone other contractors due to the delay caused by the granite installation. It is essential that the work be completed by Lowe’s as per our agreement, not by subcontractors. Please feel free to contact me via email at [redacted] if needed.

I purchased a 17 cu.ft. Whirlpool freezer on 8-26-20 for pick-up on 8-29-20 at the Pine Bluff, AR store. I was reassured by the cashier and a manager that it was ready with my name on it but experienced a frustrating ordeal upon arrival. Despite attempting to confirm by phone several times, I was met with no answer. Upon presenting my receipt at the store, it took 45 minutes for them to realize there was no freezer available. They redirected me to Bryant, AR, almost 2 hours away, where the situation didn't improve. After failed attempts to refund to my debit card, I opted for cash which added another 15-minute delay. The overall experience involved 1.5 hours wasted at the store and an unnecessary 30-minute drive each way. This disappointing encounter marked my third negative interaction with Lowe’s, prompting me to travel further to the Little Rock branch in the future due to the seemingly poor customer service at the Pine Bluff location.