My whirlpool hot water heater leaking I have a return authorization number they exchang...

GetHuman4052671's customer service issue with Lowe's from December 2019

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The issue in GetHuman4052671's own words
My whirlpool hot water heater leaking I have a return authorization number they exchange it for A.O. Smith because they no longer sell whirlpool and they made me pay *** and something dollars difference in price when it’s the same unit different manufacturer but whirlpool told me that it is supposed to be an even exchange. On top of that the one that they exchange it for will not fit in the hot water heater closet it is not A comparable unit. I brought a comparable unit up to the counter and they told me it was wrong. There’s supposed to be a hassle free exchange and I should not have had to pay $*** in the first place

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Lowe's

Customer service issue
Reported by GetHuman4052671
Dec 6th, 2019 - 2 years ago
Not resolved
Seen by 36 customers so far
Similar issue to 395 others
0 customers following this

Timeline

GetHuman4052671 started working on this issue
Dec 6th, 2019 5:49pm

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