As a regular customer of Lowe's I had a recent experience that made me question my cont...

GetHuman3333920's customer service issue with Lowe's from July 2019

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The issue in GetHuman3333920's own words
As a regular customer of Lowe's I had a recent experience that made me question my continued use of your store.*I was trying to fix storm damage in a family home in NC. My permanent residence is in MA. This makes my situation tricky with little room for schedule changes. I purchased carpet and at that time had the kitchen measured for a suspended floor. There were several scheduling delays after I traveled to NC for the express purpose of having the floor installed. When the installers finally arrived they told us immediately that the amount of product that we were told to purchase was insufficient. The calculation*measurement error forced me to cancel the flooring and return home with nothing accomplished.*The schedule changes and cancellation of the installation greatly impacted my family's time in NC. As you can understand traveling back and forth is not done without considerable planning.

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Customer service issue
Reported by GetHuman3333920
Jul 30th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 847 others
0 customers following this


GetHuman3333920 started working on this issue
Jul 30th, 2019 1:32am