We have spent a lot of time looking for flooring that we like. We decided on Lowe’s aft...

GetHuman-asmwilli's customer service issue with Lowe's from March 2019

5 views | 539 similar | 0 following
Help with my Lowe's issue
Next: our robot will wait on hold for GetHuman-asmwilli to get a Lowe's rep on the line!
Always use the GetHuman Phone to call Lowe's. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-asmwilli's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-asmwilli may need:
Account name, Delivery Address, Account phone number, Account email address, Order number, and Order date
The issue in GetHuman-asmwilli's own words
We have spent a lot of time looking for flooring that we like. We decided on Lowe’s after consideration and found flooring that we loved. We were there a couple times looking before we decided we were ready to get an estimate. After this process, we decided to place our order for about *,*** sq. ft. of luxury Vinyl by Mohawk. We had great service and no issues with the store. The employees were confused on why the flooring said it would take something like five weeks to get in. Come to find out, after some research, they discovered the flooring is discontinued. So, we painted our walls to match the flooring we chose (which was on display at the store, with the sign specifically saying seven days to deliver in store). If this product was out, we wonder why it was still displayed in the store as if it was ready to purchase. It is Parkfield Oak luxury vinyl tile by Mohawk. We also opened a Lowe’s credit card, which is rare for us, to go about this process. We would appreciate feedback on this issue.

GetHuman-asmwilli did not yet indicate what Lowe's should do to make this right.

How GetHuman-asmwilli fixed the problem

We are waiting for GetHuman-asmwilli to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Lowe's's attention and get better help faster. Tap below to get started.
Having Lowe's issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-asmwilli fixes it.
This email address isn't valid

Lowe's

Customer service issue
Reported by GetHuman-asmwilli
Mar 22nd, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 539 others
0 customers following this

Timeline

GetHuman-asmwilli started working on this issue
Mar 22nd, 2019 1:22am