We have spent a lot of time looking for flooring that we like. We decided on Lowe’s aft...

GetHuman-asmwilli's customer service issue with Lowe's from March 2019

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The issue in GetHuman-asmwilli's own words
We have spent a lot of time looking for flooring that we like. We decided on Lowe’s after consideration and found flooring that we loved. We were there a couple times looking before we decided we were ready to get an estimate. After this process, we decided to place our order for about *,*** sq. ft. of luxury Vinyl by Mohawk. We had great service and no issues with the store. The employees were confused on why the flooring said it would take something like five weeks to get in. Come to find out, after some research, they discovered the flooring is discontinued. So, we painted our walls to match the flooring we chose (which was on display at the store, with the sign specifically saying seven days to deliver in store). If this product was out, we wonder why it was still displayed in the store as if it was ready to purchase. It is Parkfield Oak luxury vinyl tile by Mohawk. We also opened a Lowe’s credit card, which is rare for us, to go about this process. We would appreciate feedback on this issue.

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Customer service issue
Reported by GetHuman-asmwilli
Mar 22nd, 2019 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 539 others
0 customers following this


GetHuman-asmwilli started working on this issue
Mar 22nd, 2019 1:22am

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