My name is Robert M. Bennett I have been a customer with Loews for over ** years. Your...
GetHuman1027851's customer service issue with Lowe's from August 2018
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My name is Robert M. Bennett I have been a customer with Loews for over ** years. Your return policy is ludicrous. I have attempted to return purchased electrical items for store credit which I can not find the receipt for over a month making several trips, calls to so-called customer service and attempting to respond to the motor mouthed *** * is useless since they never respond. After calling corporate headquarters twice In addition to this complaint I am sending a four page complaint letter directly to CEO Marvin R. Ellison to seriously take a top to bottom look at this alleged TERRIBLY FUNCTIONING ORGANIZATION. I can't see why in the **** he would leave failing J.C. Penney to come over to this dysfunctional organization to top heavy with a bunch of useless titles which have nothing to do with customer service. You folks have more written complaints about customer service going back a decade than Carter's has liver pills! *Management if you don't get anything else... learn this "Its the customer stupid" and it about time you gave your fleeting customer base a fair shake.**I may even put the letter on social media to highlight the alleged gross incompetent customer service and care provided to Loews customers. OH you can Sxxx can the "WecareLowes.com" ****! The complaint file going back almost a decade is atrocious! You can call me ***-***-****. In the mean time the letter will be produced and sent to Mr. Ellison. Maybe by chance he may read my letter a lot closer than he read the corporate briefing and his own do-diligence on Lowes. investigations.
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