On July * , **** at Lowe’s Bowie , MD store , we brought a GE Front Loader floor model...

GetHuman-maryleej's customer service issue with Lowe's from July 2018

11 views
 | 
130 similar
 | 
0 following
Help with my Lowe's issue
Next: our robot will wait on hold for GetHuman-maryleej to get a Lowe's rep on the line!
Always use the GetHuman Phone tocall Lowe's. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-maryleej's own words
On July * , **** at Lowe’s Bowie , MD store , we brought a GE Front Loader floor model for $***.** .We arranged for delivery on July **, **** and returned a day early from our vacation to accept it . After we called the day before to inquire why no message about delivery they called at *:** pm ( way too late for a commercial call ) .*At *am , as they said ,we got a call that said we were first delivery and the machine was ON the truck . Five minutes later , we were told they could not find our machine !*My husband made the mistake of hanging up . It took me ** minutes to get a person who said the delivery manager was at lunch .And would call me when he returned . I waited until **am ( from *:**am ) to try to get him . No luck .*Then I called the appliance department and spoke to someone who took information and put me on hold for ** more minutes . When he returned , he said they were working on it and would call me . Now , it is **am and I called customer care and told our story and he said hold on and I was DISCONNECTED ! So , I called again and repeated for the fourth or so time and was put on hold again . At least , she came back after about five minutes and said they sold the machine that we have ALREADY received a bill for !*The only person who has apologized in all this was the last customer care woman and that was after I complained that NO ONE said “wow , that must be upsetting “ . And , we lost a day of vacation and we are spending a day on the phone and we have a bill but no washer and we can’t leave to do errands because we are waiting for the “ manager “ to call .*What can you do ?*I think something !
GetHuman-maryleej did not yet indicate what Lowe's should do to make this right.
I have an issue with Lowe's too
How GetHuman-maryleej fixed the problem
We are waiting for GetHuman-maryleej to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Lowe's's attention and get better help faster. Tap below to get started.
Having Lowe's issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-maryleej fixes it.
This email address isn't valid

Lowe's

Customer service issue
Reported by GetHuman-maryleej
Jul 20th, 2018 - a yr ago
I have an issue with Lowe's too
Fixed
Seen by 11 customers so far
Similar issue to 130 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account name
Delivery Address
Account phone number
Account email address
Order number
Order date
Timeline
GetHuman-maryleej started working on this issue
Jul 20th, 2018 4:01pm
GetHuman-maryleej shared this issue with others over email
Jul 20th, 2018 4:02pm
GetHuman-maryleej shared this issue with friends on Facebook
Jul 20th, 2018 4:03pm
GetHuman-maryleej shared this issue with followers on Twitter
Jul 20th, 2018 4:03pm
GetHuman-maryleej shared this issue with your circles on Google+
Jul 20th, 2018 4:04pm
GetHuman-maryleej indicated the issue is not fixed yet.
Jul 20th, 2018 5:26pm
GetHuman-maryleej indicated the issue is not fixed yet.
Jul 20th, 2018 5:32pm
GetHuman-maryleej indicated the issue is not fixed yet.
Jul 20th, 2018 5:33pm
GetHuman-maryleej indicated the issue is not fixed yet.
Jul 21st, 2018 12:17am
GetHuman-maryleej indicated the issue is not fixed yet.
Jul 26th, 2018 7:22pm
GetHuman-maryleej indicated the issue is not fixed yet.
Jul 26th, 2018 7:22pm
GetHuman-maryleej indicated the issue is not fixed yet.
Jul 26th, 2018 7:23pm
GetHuman-maryleej indicated the issue is not fixed yet.
Jul 26th, 2018 7:23pm
GetHuman-maryleej indicated the issue is not fixed yet.
Jul 26th, 2018 8:11pm